IT Service Desk Analyst (Technical support)

Place of work
Ševčenkova 34, 851 01 Bratislava - mestská časť Petržalka, Bratislava
Contract type
full-time
Start date
by agreement
Wage (gross)
by agreement

Information about the position

Job description, responsibilities and duties

You will:

  • As a member of the Service Desk within the Global IT Services Organization, you will play a key role in the delivery of high quality technical support for the business, whilst delivering exceptional customer satisfaction and a personalized service
  • Responsible for solving the technical issues of users - support with WAN/LAN, VPN, Active Directory,Exchange 2016 and Windows servers
  • User access management of our main application (f.e. Microsoft Dynamics AX, CRM, Targit, ...)
  • This position requires a perfect handling of incident, problem-solving and technical skills using various diagnostic tools
  • In addition, inter-personal skills are required to guide customers through situations, providing the highest levels of resolution, support and customer satisfaction, in-line with company policy and procedures
  • To fulfil all the needs you will work in shifts between 06:00 to 22:00

Employee perks, benefits

  • Interesting projects based on the newest technologies
  • Internal & external education and trainings (certifications)
  • Several introduction trainings (in Switzerland)
  • International environment, team buildings
  • Working time in 3 shifts (06:00 - 14:00, 10:00 - 18:00 and 14:00 - 22:00), occasional home office
  • 25 vacation days/year
  • 40,00 €/month - personal budget
  • Language courses (en, de) fully paid by company
  • Referral & relocation bonus
  • Lunch Vouchers covered by Metrohm, free fruit, coffee in office, Air Hockey :-)

Information about the selection process

If you do not have updated CV, just send us your contact information or link to LinkedIn profile to [email protected] and we will gladly speak with you.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

  • Good written and verbal communication skills in English, German is an advantage
  • Team skills, working well with others
  • 3+ years help desk, customer service and IT support experience that demonstrates success in solving hardware, software, and networks issues
  • Good experience in remote customer support including WAN/LAN access and VPN support
  • Good experience in Active Directory Service, Exchange 2016 and Windows server environments.
  • Experience in user access management of our main applications. (e.g. Microsoft Dynamics AX and CRM, Targit, PTC Creo and Windchill)
  • Ideally certified in ITIL 2013
  • Excellent customer service skills, strong attention to details with excellent follow up

Advertiser

Brief description of the company

Metrohm is a leading swiss company in the field of instrumental chemical analytics. With more than 2,000 employees, we develop, produce, sell and maintain high-precision measuring instruments for chemical analyses in the laboratory and in industrial production processes. We are active in more than 80 countries, with our own subsidiaries or exclusive representatives.

Number of employees

50-99 employees

Contact

Contact person: Lucia Martinus
Tel.: +421904324995
E-mail:
ID: 3248912  Dátum zverejnenia: 5.2.2018  Základná zložka mzdy (brutto) a ďalšie odmeny: by agreement
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