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Life’s too short - love where you work!
If you’re looking for remote work flexibility, career development and a positive work culture, we’re waiting for you. Find your career at Quest now.
Technical Support Advisor - Exchange
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
1 800 EUR/month
1 800 EUR/month
Information about the position
Job description, responsibilities and duties
As a successful Technical Support Engineer you will be able to work independently to test and debug customer Exchange and SQL issues in lab environments and operate as a key member of a virtual product team spanning 3 continents and multiple time zones.
An ability to work across regional boundaries with Customers as well as other engineers, Development, and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex Exchange and Database issues.
As a Quest Platform Management Technical Support Engineer you will gain exposure to some or all of the following technologies:
An ability to work across regional boundaries with Customers as well as other engineers, Development, and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex Exchange and Database issues.
As a Quest Platform Management Technical Support Engineer you will gain exposure to some or all of the following technologies:
- Operating Systems: Windows 8/10, Windows Server 2008, 2012, 2016, 2019
- Exchange: 2007, 2010, 2013, 2016, 2019, O365 (Exchange Online)
- Databases: MSSQL Server, 2008, 2012, 2014, 2016, 2017, 2019
- Directory Services: Active Directory, Group Policy
- Networking: DNS, TCP, File Shares
- Scripting: PowerShell (PoSH), MSSQL
- Maintain a personal queue of ongoing customer issues until resolution and customer interface with R&D and other resources to bring escalated issues to resolution.
- Document all customer case details and interactions in our case management system.
- Be pro-active in creating & publishing documentation in a customer focused Knowledge Centered Support (KCS) environment.
- Developing and attending training for self-improvement to assist and share knowledge with other engineers.
- Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicate solutions to customers.
- Initiate, participate or lead, local and global projects.
- Once familiar with the products, have the capability of providing after-hours support and weekend support, if required.
Employee perks, benefits
- Flexible working time, occasional home office
- Bonus System
- Language courses ( En, Ge) fully paid by company
- Referral bonus
- Meal vouchers full covered , free fruit twice in the week, coffee in office, Ping-pong
- Supplementary Pension (3rd Pillar)
- Competitive and attractive benefits package, to support your goals for health and well-being
- Accidental Death & Disability Insurance
Information about the selection process
Please send your CV in German or in English .
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Advanced (C1) or German - Advanced (C1)
Number of years of experience
3
Personality requirements and skills
Essential Support Skills
- Excellent communication skills, both verbal and technical writing skills.
- Fluent English and German speaking.
- Demonstrable track record of excellence in a customer facing environment
- Must be independent, self-motivated, a team player and have a people-oriented personality
- Effective and efficient problem solving skills
- Efficient management of personal work load covering multiple issues
- Strong deep dive troubleshooting techniques
- Experience in installing and administering Exchange 2010/2013/2016 and Office 365, including logging
- Understanding of MAPI and EWS
- Understanding of IIS and IIS logging
- Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, ADSIEdit)
- Experience with creating SQL queries in particular Selects and Joins
- Ability to diagnose OS, network and disk I/O related issues.
- Experience with cloud technologies, specifically Azure
- Previous experience managing or supporting Exchange
- Previous experience creating PowerShell scripts/queries
- VMWare / Virtual Server technology experience.
- Familiarity with debugging tools/techniques (eg. WebEx).
Advertiser
Brief description of the company
Quest Software enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With over 5,000 team members around the globe, we intend to continue to grow revenues and add value to customers. 80 of the Fortune 100 Companies rely on Quest for Identity Security Solutions!
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers, and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers, and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.
Why work with us?
- Life at Quest means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
Number of employees
25-49 employees
Contact
ID: 3820614
Dátum zverejnenia: 28.11.2019
2019-11-28
lokalita: Bratislava Pozícia: IT/Technical Support Specialist Spoločnosť: Quest Software Slovakia s.r.o.
Základná zložka mzdy (brutto): 1 800 EUR/month