Technical Support Advisor - Exchange

Metalogix Software s. r. o.

Place of work
Bratislava
Contract type
full-time
Start date
ASAP
Wage (gross)
1800 EUR

Information about the position

Job description, responsibilities and duties

As a successful Technical Support Engineer you will be able to work independently to test and debug customer Exchange and SQL issues in lab environments and operate as a key member of a virtual product team spanning 3 continents and multiple time zones.
An ability to work across regional boundaries with Customers as well as other engineers, Development, and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve a number of potentially complex Exchange and Database issues.
As a Quest Platform Management Technical Support Engineer you will gain exposure to some or all of the following technologies:
• Operating Systems: Windows 8/10, Windows Server 2008, 2012, 2016, 2019
• Exchange: 2007, 2010, 2013, 2016, 2019, O365 (Exchange Online)
• Databases: MSSQL Server, 2008, 2012, 2014, 2016, 2017, 2019
• Directory Services: Active Directory, Group Policy
• Networking: DNS, TCP, File Shares
• Scripting: PowerShell (PoSH), MSSQL
Day to Day Duties
• Maintain a personal queue of ongoing customer issues until resolution and customer interface with R&D and other resources to bring escalated issues to resolution.
• Document all customer case details and interactions in our case management system.
• Be pro-active in creating & publishing documentation in a customer focused Knowledge Centered Support (KCS) environment.
• Developing and attending training for self-improvement to assist and share knowledge with other engineers.
• Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicate solutions to customers.
• Initiate, participate or lead, local and global projects.
• Once familiar with the products, have the capability of providing after-hours support and weekend support, if required.

Information about the selection process

Please send your CV in German or in English .

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) or German - Advanced (C1)

Number of years of experience

3

Personality requirements and skills

Essential Support Skills
• Excellent communication skills, both verbal and technical writing skills.
• Fluent English and German speaking.
• Demonstrable track record of excellence in a customer facing environment
• Must be independent, self-motivated, a team player and have a people-oriented personality
• Effective and efficient problem solving skills
• Efficient management of personal work load covering multiple issues
• Strong deep dive troubleshooting techniques
Essential Technical Skills
• Experience in installing and administering Exchange 2010/2013/2016 and Office 365, including logging
• Understanding of MAPI and EWS
• Understanding of IIS and IIS logging
• Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, ADSIEdit)
• Experience with creating SQL queries in particular Selects and Joins
• Ability to diagnose OS, network and disk I/O related issues.
• Experience with cloud technologies, specifically Azure
Desirable Requirements
• Previous experience managing or supporting Exchange
• Previous experience creating PowerShell scripts/queries
• VMWare / Virtual Server technology experience.
• Familiarity with debugging tools/techniques (eg. WebEx).

Advertiser

Brief description of the company

Metalogix Software s.r.o. is member of Quest family. Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

Number of employees

25-49 employees

Company address

Metalogix Software s. r. o.
Galvaniho 17, Business Centrum IV
821 04 Bratislava
www.quest.com

Contact

Contact person: Dipl. Ing. Magdaléna Bartová
Tel.: +421918618828
E-mail: send CV
ID: 3820614  Dátum zverejnenia: 28.11.2019  Základná zložka mzdy (brutto) a ďalšie odmeny: 1800 EUR