Customer Service Specialist - Bratislava, Slovakia

Would you like to work at a rapidly growing international healthcare company where we appreciate your talent, experience and passion and where you can count on professional and personal development, exciting challenges and a dynamic environment?
Do you consider you have the right experience for a Customer Service Specialist? Are you an enthusiastic and people-orientated person?

If yes, then send us your resume and enter the recruitment process right away!

Principal Accountabilities of the Customer Service Specialist:

Order Management & Customer Service Excellence:
* Process and follow up of orders in compliance with current policies, procedures and work instructions.
* Follow up of financial (payment) situation and control the fulfilment of contractual terms by Customers in close collaboration with Finance department and Business Unit Managers.
* Support of sales contracts.
* Day-to-day close relationship with hospitals.
* Maintenance of Customer- and Material Master Files.

Reverse Logistics Management:
* Management of customer complaints and return process.
* Coordination on warranty issues.
* Maintenance of return acceptance criteria.
* Provide customers pro-actively with the information they need on reverse logistics issues
* Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers.

Supply Chain Management:
* Monitoring of shipments «In-transit».
* Support of customs clearance procedure.
* Support of inventory management. Damaged/missed goods monitoring.
* Control over product availability to reduce items on back-order.
* Support of abnormal demand detecting and managing

Medtronic offers you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Our offer package will include a competitive salary and other great benefits.
For this role, you would be expected to be located in Bratislava, Slovakia.

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