Customer Support Representative, Europe

Medrio GmbH

Place of work
Žižkova 9, Old Town
Contract type
Start date
Basic wage component (gross) and other rewards
24,000 EUR/year base salary, 2,000 EUR/year bonus

Information about the position

Job description, responsibilities and duties

Medrio is looking for an enthusiastic and talented individual to join our support team. This person will be based in Bratislava, and must have fluency in English (German language skills are a plus). The perfect candidate for this role shares our passion for providing a positive customer experience, and is focused on achieving a high customer satisfaction rating.

The role of the Customer Success Representative is to help maintain and bolster customer satisfaction. This position will enable you to learn best practices in customer service, operations, and to interact with most of our internal teams. Medrio's strong commitment to customer happiness will provide you with a unique opportunity to become an integral part of Medrio's success.

Responsibilities include, but are not limited to:

Receiving, responding to, tracking and directing customer success calls and e-mails
Managing support case details in case tracking system
Prioritize incoming cases in a high-volume, fast-paced environment
Acting as support for the sales team, including study management and various marketing tasks
Various tasks for QA support
Other duties as assigned
Willingness to travel

Skills/Areas of Experience:

Bachelor's degree or equivalent combination of education and experience.
Experience with phone and e-mail support.
Excellent communications skills, both written and oral.
Experience giving presentations, training, or related activity.
Experience with Salesforce, SaaS technology, software support.
Language - English is a must, German proficiency a plus.

Employee perks, benefits

Pension contribution
Office at a modern and chic co-working space in downtown Bratislava
Reimbursement for private health care
20 days of vacation, 10 paid sick days

Information about the selection process

Please apply through the following link:

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Proficiency (C2)


Brief description of the company

Medrio’s SaaS offering is a key component in the pipeline of getting lifesaving drugs to the people who need them. We automate the clinic trial process and offer significant advantages over the competition: 75% lower cost, setup in days rather than months, and much better ease of use. Founded in 2005 and based in San Francisco, CA, we are privately owned, profitable, and are currently experiencing geometric growth in terms of customers, revenue, and employees.

At Medrio, we are looking for smart, capable, and conscientious people to help us expand our product capabilities and better serve our customers. Our employees love working for us because they get to develop, market, and sell a product that advances human health, and they enjoy many perks, including:

Company travel to the US HQ office (in San Francisco, CA)
Great employee benefits
Fantastic team and company culture

The Medrio team is made up of individuals with a wide array of skills and interests, but all have a passion for providing the best possible user experience for our customers. We are looking for smart, collaborative, creative, and conscientious people to help us expand our product capabilities and better serve our customers.

Company address

345 California St.
94104 San Francisco
ID: 3490959   Dátum zverejnenia: 12.9.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   24,000 EUR/year base salary, 2,000 EUR/year bonus