Collections Officer

Collections Officer contributes to Marlink’s financial enhancement by reducing the credit risk for services provided to its customers by collecting the receivables due for services provided. He/she ensures the debt aging is under control.

Main tasks:
• Ensure daily collection of receivables in a professional and customer-oriented manner, in such a balance that payment terms are respected by external customers and solutions for causes delaying payment provided by internal customers.
• Regular report to the respective Collections Manager and alert of critical situations to discuss alternative actions.
• Apply the Collections Processes and Procedures in a customer-service friendly oriented manner, including timely addressing of payment behavior issues as per the Escalation Matrix and ensuring prompt resolution of customer claims. This task includes the following responsibilities:

• Contact assigned customers by telephone for key customers and email and/or post for others
• To refer disputes against invoices to the Billing, Logistics, and Sales departments and follow up until correction (if applicable) is made.
• To contact the corresponding Accounts Payable team, to correctly allocate any applicable Credit Note and open payment, and the customer, to request the settlement of any possible balance.
• Alert the Sales department of cases of payment behavior issues, warning of upcoming escalation.

• Validate Deactivations requested by the Customer Care department in a timely manner.
• Follow up on dedicated tasks given by the respective Collections Manager.
• Prepare files for the Tools & Systems team, as per the calendar given, for Write-Offs, Refunds, Credit Notes, and referrals to external collections agencies.

An attractive working environment in an international telecommunication company
• Financial contribution for meals of 5 EUR/worked day paid by the employer
• Mobile phone also for private use
• Laptop also for private use
• Home office option with Internet connection refund after the training period
• All-year healthcare package - Business care program with private medical clinic ProCare
• 100% salary compensation during illness up to 2 months (doctor certified)
• 5 days of additional holiday
• Language training
• Free drinks and fruit at the workplace
• Sporting facilities via Multi-sport card and team sports at a rented gym
• Employee social events

Applicants are required to send CV in English by 31st August 2022. Only suitable candidates will be contacted back and invited for a personal interview.