Collections Officer

Marlink s. r. o.

Place of work
Lamačská cesta 3b, Karlova Ves, Slovakia, Bratislava (Job with occasional home office)
Contract type
full-time
Start date
ASAP
Wage (gross)
1 800 EUR/monthThe given salary is the minimum offered. The starting salary depends on the educational background and experience in a similar field. The annual bonus is based on personal and company performance and represents the 13th salary approximately.

Information about the position

Job description, responsibilities and duties

Collections Officer contributes to Marlink’s financial enhancement by reducing the credit risk for services provided to its customers by collecting the receivables due for services provided. He/she ensures the debt aging is under control.

Main tasks:
• Ensure daily collection of receivables in a professional and customer-oriented manner, in such a balance that payment terms are respected by external customers and solutions for causes delaying payment provided by internal customers.
• Regular report to the respective Collections Manager and alert of critical situations to discuss alternative actions.
• Apply the Collections Processes and Procedures in a customer-service friendly oriented manner, including timely addressing of payment behavior issues as per the Escalation Matrix and ensuring prompt resolution of customer claims. This task includes the following responsibilities:
  • Contact assigned customers by telephone for key customers and email and/or post for others
  • To refer disputes against invoices to the Billing, Logistics, and Sales departments and follow up until correction (if applicable) is made.
  • To contact the corresponding Accounts Payable team, to correctly allocate any applicable Credit Note and open payment, and the customer, to request the settlement of any possible balance.
  • Alert the Sales department of cases of payment behavior issues, warning of upcoming escalation.
• Validate Deactivations requested by the Customer Care department in a timely manner.
• Follow up on dedicated tasks given by the respective Collections Manager.
• Prepare files for the Tools & Systems team, as per the calendar given, for Write-Offs, Refunds, Credit Notes, and referrals to external collections agencies.

Employee perks, benefits

An attractive working environment in an international telecommunication company
• Financial contribution for meals of 5 EUR/worked day paid by the employer
• Mobile phone also for private use
• Laptop also for private use
• Home office option with Internet connection refund after the training period
• All-year healthcare package - Business care program with private medical clinic ProCare
• 100% salary compensation during illness up to 2 months (doctor certified)
• 5 days of additional holiday
• Language training
• Free drinks and fruit at the workplace
• Sporting facilities via Multi-sport card and team sports at a rented gym
• Employee social events

Information about the selection process

Applicants are required to send CV in English by 31st August 2022. Only suitable candidates will be contacted back and invited for a personal interview.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Higher education in Business Administration.

Language skills

English - Advanced (C1) and German - Advanced (C1)

Number of years of experience

2

Personality requirements and skills

• Preferably higher educational background.
• Fluency in German is a must (native level).
• Ability to work in an international context.
• Good communications and interpersonal skills.
• Good knowledge of Microsoft Office with a focus on Outlook and Excel.
• Good IT knowledge (computer and internet navigation).
• Flexibility to travel to Germany is a must (not regularly and no more than quarterly).

• Ability to work independently and as a team player.
• Result and quality-driven: strive to deliver results with a high level of standards.
• Customer Service oriented.

Advertiser

Brief description of the company

Marlink is the pioneer of business-critical communication solutions for customers operating in remote environments. With 1300 employees and 27 offices worldwide, the company is the largest technology-independent satellite communication and digital solutions provider serving the maritime and enterprise markets. Marlink's multi-band communication services covering Ku, Ka, C and L-band extended with to mobile and terrestrial links, enabling over 200,000 customers to operate in an ever smarter, safer, and more profitable way.

With over 75 years' experience in developing innovative business-critical communication solutions, Marlink's legacy is to deliver the benefits of a digital and connected world to its customers' remote operations. Today Marlink is the leading maritime communication and maritime VSAT operator in the world. It's leveraging strong partnerships with all major satellite network operators in the industry and delivering its communication solutions direct to the customer and via an unrivaled network of service provider partners.

http://www.marlink.com/

Number of employees

50-99 employees
ID: 4374595  Dátum zverejnenia: 1.8.2022  Základná zložka mzdy (brutto): 1 800 EUR/month