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Support Engineer Junior
Marlink s.r.o. - Maritime & Enterprise Satellite Communications
Place of work
Lamačská cesta 3, Bratislava, Slovakia (Job with occasional home office)
Lamačská cesta 3, Bratislava, Slovakia (Job with occasional home office)
Contract type
full-time
full-time
Start date
Asap
Asap
Wage (gross)
1 500 - 1 700 EUR/monthThe given salary is the minimum offered to new employees. The starting salary depends on the educational background and experience in a similar technical position. It is further reviewed after the successful completion of the probation period. The annual bonus is based on personal and company performance and represents the 13th salary approximately.
1 500 - 1 700 EUR/monthThe given salary is the minimum offered to new employees. The starting salary depends on the educational background and experience in a similar technical position. It is further reviewed after the successful completion of the probation period. The annual bonus is based on personal and company performance and represents the 13th salary approximately.
Information about the position
Job description, responsibilities and duties
Are you a passionate problem solver and do not give up until you find a solution and fix it? Maybe this technical position is the right choice for you!
Support Engineer provides remote support for the Marlink Maritime customers and their satellite communication systems on board of vessels sailing out on the sea all over the world. The Support Engineer helps customers to use their internet connection and related services by providing the following activities:
• Customer support via phone and e-mails
• Communication with vessels crew members, field engineers, 3rd party network operation centers
• Technical support for communication products (data, voice services)
• Remote service testing and activation
• Analyzing data records
• Internal network monitoring
• Internal databases updating
Work is performed in the morning and afternoon shifts (9:00 - 17:00 during wintertime or 10:00 - 18:00 during summertime) from Monday to Sunday, i.e. 40 hrs/week, with 1 or 2 weekends in a month max, then two days for rest can be taken off in the following week. Work during weekends is compensated by 50% in addition on Saturday and 100% in addition on Sunday and holiday. Shifts are planned for next month providing flexibility to personal needs.
Support Engineer provides remote support for the Marlink Maritime customers and their satellite communication systems on board of vessels sailing out on the sea all over the world. The Support Engineer helps customers to use their internet connection and related services by providing the following activities:
• Customer support via phone and e-mails
• Communication with vessels crew members, field engineers, 3rd party network operation centers
• Technical support for communication products (data, voice services)
• Remote service testing and activation
• Analyzing data records
• Internal network monitoring
• Internal databases updating
Work is performed in the morning and afternoon shifts (9:00 - 17:00 during wintertime or 10:00 - 18:00 during summertime) from Monday to Sunday, i.e. 40 hrs/week, with 1 or 2 weekends in a month max, then two days for rest can be taken off in the following week. Work during weekends is compensated by 50% in addition on Saturday and 100% in addition on Sunday and holiday. Shifts are planned for next month providing flexibility to personal needs.
Employee perks, benefits
An attractive working environment in an international telecommunication company
• Training in satellite communication, company products, and services
• Financial contribution for meals of 5 EUR/worked day paid by the employer
• Mobile phone also for private use
• Laptop also for private use
• Home office option with Internet connections refund after the training completion
• All-year healthcare package - Business care program with private medical clinic ProCare
• 100% salary compensation during illness up to 2 months (doctor certified)
• 5 days of additional holiday
• Language trainings
• Free drinks and fruit at the workplace
• Sporting facilities via Multi-sport card
• Employee social events
• Training in satellite communication, company products, and services
• Financial contribution for meals of 5 EUR/worked day paid by the employer
• Mobile phone also for private use
• Laptop also for private use
• Home office option with Internet connections refund after the training completion
• All-year healthcare package - Business care program with private medical clinic ProCare
• 100% salary compensation during illness up to 2 months (doctor certified)
• 5 days of additional holiday
• Language trainings
• Free drinks and fruit at the workplace
• Sporting facilities via Multi-sport card
• Employee social events
Information about the selection process
Applicants are expected to send a structured CV in English by 31 May 2022. Due to our limited capacity, only suitable candidates with the required technical background will be contacted back and invited for a personal interview.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
technical, telecommunications, electrotechnical, IT
Language skills
English - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
• Basic knowledge of Telecommunication Networks and IT terminology
• Good English speaking and writing skills
• Good communications skills and ability to cooperate with different teams
• Good in analyzing complex issues to find creative, logical, and effective solutions
• Well organized, detail-oriented, and accurate
• Able to handle stress and able to work under time pressure
• Customer-oriented
• Able to set priorities
• Comply with agreements
• Good English speaking and writing skills
• Good communications skills and ability to cooperate with different teams
• Good in analyzing complex issues to find creative, logical, and effective solutions
• Well organized, detail-oriented, and accurate
• Able to handle stress and able to work under time pressure
• Customer-oriented
• Able to set priorities
• Comply with agreements
Advertiser
Brief description of the company
Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies.
Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push boundaries. We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.
Today, we employ 1500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors. We believe in creating a culture where you can develop and thrive. Our commitment to excellence drives our success.
Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push boundaries. We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.
Today, we employ 1500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors. We believe in creating a culture where you can develop and thrive. Our commitment to excellence drives our success.
Number of employees
100-149 employees
Contact
ID: 4337472
Dátum zverejnenia: 24.5.2022
2022-05-24
lokalita: Bratislava Pozícia: Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist, Network and Service Operation Specialist, Technician Spoločnosť: Marlink s.r.o. - Maritime & Enterprise Satellite Communications
Základná zložka mzdy (brutto): 1 500 EUR/month