1 500 - 1 600 EUR

Field Operations Coordinator

Marlink s. r. o.

Place of work
Bratislava
Contract type
full-time
Start date
upon agreement
Total wage (gross)
1 500 - 1 600 EUR

Information about the position

Job description, responsibilities and duties

Initial contract is for 1 year with possible prolongation to indefinite period.

Main goals:
Operational planning for new installations requests and service calls. Ensuring execution of field engineering assignments at the right time, with satisfactory quality and within defined cost limits. Primary focus on Project implementation.

Responsibilities:
• Supervise field service trips ordered by Project Management (PM) or Network Operation Center (NOC) using Marlink or Certified International field partners Field Engineers (FE).
• Coordinate/communicate field trips among requestor (PM/NOC), customer and FE alone using company database and workflow tools.
• Modify business trips schedule or plan new trips when required.
• Coordinate multiple activity tasks in real time.
• Quality assurance and cost control of field service support.
• Provide feedback about FEs field performance to Field Operations Manager.
• Actively support development of department and its workflow. Support procedures creation by factual feedback to improve operational excellence.
• Prepare monthly reporting from operational activities for Field Operations Manager.
• Assist to Field Operations Manager in other matters.

Basic wage component (gross) and other rewards

annual bonus based on individual and business performance

Employee perks, benefits

Attractive working environment in international telecommunication company
Training in satellite communication, company products and services
Laptop and mobile phone also for private use
5 days of additional holiday
Meal vouchers, health care in private clinic, language trainings, sporting activities,

Information about the selection process

Applicants are required to send structured CV in English by e-mail by 27th September. Only suitable candidates will be contacted back and invited for personal interview.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Educational Specialization

Business Administration, Project Management

Language skills

English - Advanced (C1) or French - Intermediate (B1)

Driving licence

B

Personality requirements and skills

• Higher education in IT/Telecommunications and/or Business Administration, or compensated by long experience.
• Good overview of satellite and network/IP technologies in general is welcome
• Project management experience is an advantage.
• Knowledge of fluent English written and spoken is a must.

• Ability to plan, organize and delegate operational tasks within the FEs teams and their prompt evaluation.
• Excellent verbal and written communication skills and ability to listen and understand expectations.
• Strong analytical skills and decisiveness.
• High customer orientation, service-minded and able to handle stress and high pressure.
• Comply with agreements.
• Actively share knowledge within the organization.
• Notify in time when and which support is needed.
• Ready to travel in relation with work activities.
• Flexible to perform also other tasks outside the scope of his/her main role.

Advertiser

Brief description of the company

Marlink is the pioneer of business critical communication solutions for customers operating in remote environments. With 1000 employees and 27 offices worldwide, the company is the largest technology-independent satellite communication and digital solutions provider serving the maritime and enterprise markets. Marlink's multi-band communication services covering Ku, Ka, C and L-band extended with to mobile and terrestrial links, enable over 200,000 customers to operate in an ever smarter, safer and more profitable way.

With over 75 years' experience in developing innovative business critical communication solutions, Marlink's legacy is to deliver the benefits of a digital and connected world to its customers' remote operations. Today Marlink is the leading maritime communication and maritime VSAT operator in the world. It's leveraging strong partnerships with all major satellite network operators in the industry and delivering its communication solutions direct to the customer and via an unrivalled network of service provider partners.

http://www.marlink.com/

Number of employees

50-99 employees

Company address

Marlink s.r.o.
Odborárska ulica 5
831 02 Bratislava
http://www.marlink.com/

Contact

Contact person: Mgr. Valéria Valovičová
Tel.: +421258262101
E-mail: send CV
ID: 3762561   Dátum zverejnenia: 13.9.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   annual bonus based on individual and business performance