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Customer Support Representative - Student work

Marlink s. r. o.

Place of work
Odborárska, Nové Mesto
Contract type
part-time, agreement-based (Temporary jobs)
Start date
Wage (gross)
5 EUR/hour5 EUR/hour netto

Information about the position

Job description, responsibilities and duties

Do you want to become a part of a professional team of Customer Support Representatives at Service Desk in a top ranked international telecom company? If you are a student, fast learner with technical mind and customer oriented attitude and you want to acquire attractive working experience alongside with your study, maybe we are looking for you. The job is available during summer with possible prolongation throughout your study with a view to possible employment.

Service Desk Representative handles requests regarding products and services usage and provides support to Marlink Customers.

  • E-mail or phone contact with international customers using satellite communication services
  • Serve as a first point of contact and provide first level support
  • Creation of customer tickets
  • Qualification of each ticket per Marlink products and services
  • Collect information from Marlink Databases related to customer demand
  • Forward the ticket to second line support where necessary
  • Update ticket with collected information and close when solved

Work possible in flexible hours between Monday to Friday between 8:00 to 16:00, where shifts are planned one month in advance in order to provide students with flexibility in accordance with their school schedule)

Employee perks, benefits

• Ability to acquire attractive practical experience with customers located globally
• A dynamic environment of an international high-tech company
• Training on Marlink products and services
• Benefits containing language training, health care, cultural and sports activities, and employee participation in social events
• Daily use of English language

Information about the selection process

Your CV is expected before 3rd July 2020. Due to our limited capacity only candidates meeting the given criteria will be contacted back and invited for personal interviews.

Requirements for the employee

Candidates with education suit the position

University student

Educational Specialization

Study in technical or business field with interest in telecom industry and customer care

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• Communicative person with customer oriented attitude
• A person with technical mind, not necessarily with a professional technical background
• Able to work independently
• Detail oriented, while keeping the overall picture in mind
• Eager to grasp the essence and learn fast
• Fluent English is mandatory


Brief description of the company

Marlink is the pioneer of business critical communication solutions for customers operating in remote environments. With 1000 employees and 27 offices worldwide, the company is the largest technology-independent satellite communication and digital solutions provider serving the maritime and enterprise markets. Marlink's multi-band communication services covering Ku, Ka, C and L-band extended with to mobile and terrestrial links, enable over 200,000 customers to operate in an ever smarter, safer and more profitable way.

With over 75 years' experience in developing innovative business critical communication solutions, Marlink's legacy is to deliver the benefits of a digital and connected world to its customers' remote operations. Today Marlink is the leading maritime communication and maritime VSAT operator in the world. It's leveraging strong partnerships with all major satellite network operators in the industry and delivering its communication solutions direct to the customer and via an unrivalled network of service provider partners.

Number of employees

50-99 employees

Company address

Marlink s.r.o.
Odborárska ulica 5
831 02 Bratislava
ID: 3065817  Dátum zverejnenia: 26.6.2020  Základná zložka mzdy (brutto): 5 EUR/hour