Opis práce

HR Contact Center Associate with English and Italian - Home Office based

Place of work
Remote work
Contract type
full-time
Start date
ASAP
Wage (gross)
1 100 - 1 700 EUR/month

Information about the position

Job description, responsibilities and duties

· Receive HR queries in English and Italian via phone, email or other communication channels and log contacts into the shared service case management system.
· Answer customer’s HR queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.
· Refer to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
· Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle.
· Be part of a team that actively seeks employee feedback to improve levels of service.

Employee perks, benefits

· 1 Extra leave day on followin cases: wedding, moving, graduation, child birth
· 20 Eur extra compensation for internet costs
· Possible internal and/or international growth

Company on whose behalf the position is being filled

Other unlisted areas

Internet-based enterprise that sells books, music, movies, housewares, electronics, toys, and many other goods all over the world.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Proficiency (C2) and Italian - Proficiency (C2)

Other knowledge

Microsoft Word - Advanced
Microsoft Excel - Advanced
Microsoft Outlook - Advanced

Personality requirements and skills

· communicativeness,
· sociability,
· friendliness,
· responsibility,
· digital intelligence,
· flexibility,
· punctuality,
· experience in HR, tellecomunication, customer service is advantage

Advertiser

Brief description of the company

Manpower helps individuals and companies in 73 countries in the world to find their way in a floating world of work. No other agency has so much experience and proficiency. Almost 60 years on the market in the sphere of personnel services, recruitment, personnel leasing, training and consulting is a good guarantee that we can find the best solutions for you.

The company is a holder of a licence to offer recruitment services.

Number of employees

100-149 employees
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Svojou reakciou na pracovnú ponuku, v súlade so všeobecným nariadením o ochrane údajov 2016/679 (ďalej len „GDPR“) vyhlasujem, že som si prečítal(a) a porozumel(a) obsah dokumentu “Oznámenie o ochrane osobných údajov”, ktorý je k dispozícii na https://www.manpower.sk/ochrana-osobnych-udajov/, a týmto beriem na vedomie, že:

i) moje osobné údaje budú spracúvané spoločnosťou ManpowerGroup Slovensko s.r.o., so sídlom Landererova 12, 811 09 Bratislava, Slovenská republika, IČO: 35958898, zapísaná v OR OS Bratislava I, oddiel: Sro, vložka číslo: 37879/B (ďalej len „Prevádzkovateľ“), v plnom súlade s nariadením GDPR a ostatnými platnými právnymi predpismi, a to spôsobom a v rozsahu uvedenom v dokumente “Oznámenie o ochrane osobných údajov”;

ii) ak si ako vlastník údajov budem žiadať získať viac informácií o spracovaní svojich osobných údajov alebo budem si chcieť uplatniť svoje individuálne práva, môžem kontaktovať Prevádzkovateľa buď prostredníctvom kontaktných údajov uvedených v “Oznámení o ochrane osobných údajov”, alebo cez online formulár “Podanie žiadosti subjektu údajov” na https://www.manpower.sk.

Ako nás kontaktovať
Ak máte akékoľvek otázky či pripomienky k tomuto “Oznámeniu o ochrane osobných údajov” alebo požadujete si uplatňovať svoje individuálne práva, môžete nás kontaktovať písomne buď na adrese sídla spoločnosti ManpowerGroup Slovensko s.r.o., Landererova 12, 811 09 Bratislava, Slovenská republika, alebo prostredníctvom online formuláru “Podanie žiadosti subjektu údajov”, ktorý nájdete tu.

If you send your CV by e-mail, please, add the following text (below) to the CV. Otherwise, your application will not be possible to process further.

By responding to the job offer, in accordance with General Data Protection Regulation 2016/679 (hereinafter "GDPR"), I declare that I have read and understood the content of the document "Personal Data Processing Notice", which is available at https://www.manpower.sk/ochrana-osobnych-udajov/?lang=en, and, I hereby acknowledge that:

i) my personal data will be processed by ManpowerGroup Slovensko sro, with its registered office at Landererova 12, 811 09 Bratislava, Slovak Republic, IČO: 35958898, registered in the Commercial Register of OS Bratislava I, section: Sro, file number: 37879 / B (hereinafter referred to as " the Data Controller “), In full compliance with the GDPR Regulation and other applicable legislation, in the manner and to the extent set out in the“ Personal Data Processing Notice”;

ii) if, as a data owner, I request more information about the processing of my personal data or I want to exercise my individual rights, I can contact the Data Controller either through the contact details provided in the "Personal Data Processing Notice" or through the online form "Submission of data subject request”

How to contact us
If you have any questions or comments about this "Privacy Notice" or wish to exercise your individual rights, you can contact us in writing either at the registered office of ManpowerGroup Slovensko sro, Landererova 12, 811 09 Bratislava, Slovak Republic, or via the online form. "Submission of data subject request", which can be found here.

zatvor
Send CV to the company
www.manpower.sk

ManpowerGroup Slovensko s.r.o., Lazaretská 8, Bratislava 811 08, IČO 35958898, DIČ 2022082359, IČ DPH SK2022082359

ID: 4256878  Dátum zverejnenia: 23.5.2022  Základná zložka mzdy (brutto): 1 100 EUR/month