Customer Service Supervisor wanted!

Place of work
Bratislava
Contract type
full-time
Start date
ASAP
Basic wage component (gross) and other rewards
from 1600 depending on the seniority of the candidate

Information about the position

Job description, responsibilities and duties

We are looking for an experienced Customer Service Supervisor with analytical thinking and a reliable, flexible, innovating attitude. If you think that you are the right candidate, hurry up to send us your CV.

Your main duties will be:
- managing and developing the daily running of the team of approx. 20 people
- running of daily operations including resource planning
- coordinating daily activities of the team in order to ensure the productivity and quality targets
- handling the most complex customer complaints or enquires, urgencies
- identifying issues/process improvements areas of responsibility to improve customer experience and productivity

Employee perks, benefits

- flexible working hours
- extra holidays
- teambuildings activities
- contribution to courses
- meal vouchers ( €4 monthly cca €80)
- multisport - contribution to sport activities

Information about the selection process

Please include following text in your application (GDPR acknowledgment) :

In accordance with the General Data Protection Regulation 2016/679 (hereinafter “GDPR”), I declare that have read and understood the content of the Privacy Notice, which was provided to me for my perusal and which is available at https://www.manpower.sk/manpower/sk/ochrana-osobnych-udajov/.
I hereby acknowledge the following:
(i) my personal data will be processed by company ManpowerGroup Slovensko s.r.o., having its registered office at Lazaretská 8, 811 08 Bratislava, Slovak Republic, ID No.: 35958898, registered in the Business Register kept by District Court Bratislava I, Section: Sro, Insert No. 37879/B (hereinafter the “Controller”) in full compliance with all legal regulations, in the manner and scope delineated in the Privacy Notice; and
(ii) in case I need more information on the processing of my personal data or wish to exercise my rights, I can contact the Controller using the contact details specified in the Privacy Notice or on [email protected]

Company on whose behalf the position is being filled

Other administrative and support service activities

An international service company

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization

Administration, Economy, Customer service,

Language skills

English - Upper intermediate (B2)

Other knowledge

Microsoft Excel - advanced
Microsoft Word - advanced
Microsoft Outlook - advanced

Personality requirements and skills

- at least 2 years in Customer Service
- good communication and organization skills
- strong people manager
- fluent English
- leadership and people management (min. team of 10)

Advertiser

Brief description of the company

Manpower helps individuals and companies in 73 countries in the world to find their way in a floating world of work. No other agency has so much experience and proficiency. Almost 60 years on the market in the sphere of personnel services, recruitment, personnel leasing, training and consulting is a good guarantee that we can find the best solutions for you.

The company is a holder of a licence to offer recruitment services.

Number of employees

100-149 employees

Company address

ManpowerGroup Slovensko s.r.o.
Lazaretská 8
811 08 Bratislava
http://www.manpower.sk

Contact

Contact person: Barbora Doubravová
E-mail: send CV
ID: 3706875   Dátum zverejnenia: 2.8.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 1600 depending on the seniority of the candidate