Customer Relations Case Manager with German? Italian or Spanish

Place of work
Bratislava
Contract type
full-time
Start date
ASAP
Basic wage component (gross) and other rewards
1700€

Information about the position

Job description, responsibilities and duties

Customer relations case manager is responsible for:
o responding and negotiating a resolution for customers who have brought forward a complaint about clients services.
o the resolution of assigned customer satisfaction issues while maintaining and enhancing positive and constructive client relationships
o ensuring that Customer Satisfaction is maintained
o protecting client's reputation as a 1st Class supplier of Services
o Driving E2E improvement of processes with focus on SLAs, quality and cost-saving
o Tracking & recording all case history in SFDC tool with correct data

Contract for 1 year/1 year prolongation

Employee perks, benefits

o sick days
o 21 meal vouchers every month
o possibility of home office

Information about the selection process

In accordance with the General Data Protection Regulation 2016/679 (hereinafter “GDPR”), I declare that have read and understood the content of the Privacy Notice, which was provided to me for my perusal and which is available at https://www.manpower.sk/manpower/sk/ochrana-osobnych-udajov/. I hereby acknowledge the following:

(i) my personal data will be processed by company ManpowerGroup Slovensko s.r.o., having its registered office at Lazaretská 8, 811 08 Bratislava, Slovak Republic, ID No.: 35958898, registered in the Business Register kept by District Court Bratislava I, Section: Sro, Insert No. 37879/B (hereinafter the “Controller”) in full compliance with all legal regulations, in the manner and scope delineated in the Privacy Notice; and

(ii) in case I need more information on the processing of my personal data or wish to exercise my rights, I can contact the Controller using the contact details specified in the Privacy Notice or on [email protected]

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

Our client is a multinational organization specializing in technology, computer programming

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) or German - Advanced (C1) or Italian - Advanced (C1) or Spanish - Advanced (C1)

Number of years of experience

2

Personality requirements and skills

o Strong bilingual ( German, Italian or Spanish ) and English verbal and written communication skills. Two languages are must.
o At least 2 years of customer care experience proving customer facing skills (phone and email)
o Strong organizational skills with the ability to multi-task and attend to details.
o Ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satisfaction and brand loyalty.
o Ability to respond to periods of high volume and high stress.

Advertiser

Brief description of the company

Manpower helps individuals and companies in 73 countries in the world to find their way in a floating world of work. No other agency has so much experience and proficiency. Almost 60 years on the market in the sphere of personnel services, recruitment, personnel leasing, training and consulting is a good guarantee that we can find the best solutions for you.

The company is a holder of a licence to offer recruitment services.

Number of employees

100-149 employees

Company address

MANPOWER SLOVENSKO s.r.o.
Lazaretská 8
811 08 Bratislava
http://www.manpower.sk

Contact

Contact person: Mária Ivanovičová
Tel.: +421915492857
E-mail: send CV
ID: 3578227   Dátum zverejnenia: 25.7.2019   Základná zložka mzdy (brutto) a ďalšie odmeny:   1700€