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Make the best out of your English skills! Customer Care Agent (Ref. No.: 10)

Information about the position

  • Place of work: Bratislava
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Do you want to improve your English and learn more about customer service? Join our English speaking team and get trained for providing the best customer help. Previous experience is an advantage, but not required. We will teach you everything you need…

What will you do:
- Provide the best customer service via chat or phone, based on certain processes which will be explained to you
- You will guide, explain, advice or assist the clients with issues regarding internet connection, digital television and land line
- Responsible for educating the customer on detailed product information

The main issues are for example:
- password resets
- guidance how to set devices
- solving technical problems
- answering questions about invoices

Other benefits

What will you get:
- A chance to work in a dynamic multi-cultural environment with friendly colleagues
- Solid salary to begin with, plus more than a fair bonus for shifts, technical skills or C1 certification
- Planned shifts ideal for time-flexible people
- Help and support from your team and your manager
- Attractive package of benefits (Special occasion contribution - marriage and child birth, Universal vouchers, Compensation for income loss due to sickness, Meal contribution, Special working time contribution, Cultural activities and sports activities, Company events, Life insurance, Referral bonus)

Company on whose behalf the position is being filled

Telecommunications

International company located in Bratislava providing telecommunication services.

Requirements for the employee

Required education

Secondary with school-leaving examination

Language skills

English - Advanced (C1)

Personality requirements and skills

- Advanced English skills (written and verbal) – min. B2 level
- A logical mind-set and a passion for problem solving
- Ability to work in multi-cultural global environment
- Strong interpersonal and communication skills
- Good organization and attention to detail skills
- A willingness to work on shifts
- Basic knowledge of communication technology (e.g. media, internet, telephony)

Advertiser

Brief description of the company

Manpower helps individuals and companies in 73 countries in the world to find their way in a floating world of work. No other agency has so much experience and proficiency. Almost 60 years on the market in the sphere of personnel services, recruitment, personnel leasing, training and consulting is a good guarantee that we can find the best solutions for you.
The company is a holder of a licence to offer recruitment services. (1721/2004 -OSS 1/2004 )

Main focus of the company's activities

Employment placement and personal consultancy

Number of employees

50-99 employees

Company address

ManpowerGroup Slovensko s.r.o.
Lazaretská 8
811 08 Bratislava
http://www.manpower.sk
ManpowerGroup Slovensko s.r.o., Lazaretská 8, Bratislava 811 08, IČO 35958898, DIČ 2022082359, IČ DPH SK2022082359
ID: 3133774   Dátum zverejnenia: 17.7.2017