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Commercial Service Support

Information about the position

  • Place of work: Bratislava
  • Salary offered (gross): by agreement
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

- act as the main interface for the business segment (THINK) within the business
- liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
- manage exceptional approvals from partners and log these accordingly in Salesforce
- manage specific customer process and ticket logging
- participate in customer service projects and support project development, implementation and delivery.
- in co-operation with the Service Operations Team, support projects with reports and any relevant data required enabling project delivery.
- act as a point of contact for commercial operational issues entering the Service operations organization.
- support the service operations in EMEA by gathering and consolidating reports, follow-up and clarify open issues.
- manage the day-to-day organization of duties.
- attend training and to develop relevant knowledge and skills


The person will have a minimum of 3 years experience within a customer service department and the technology hardware industry. In addition, the successful candidate will have demonstrated the ability to:

Understanding of IT systems, IT industry players and local market
Exposure to self-management, team working and time management in a complex matrix environment
The ability to independently understand business, processes and reporting requirements
Verbal and written communication skills
Excel knowledge required
Fluency in Business English is a requirement

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

Our client is a huge international IT company.

Requirements for the employee

Required education

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills

Self-driven and a clear focus on high quality and business profit. A natural forward planner who critically assesses own performance. Credible and comfortable in dealing with other business functions.
Reliable, tolerant, and determined.
Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player.

Computer skills:
Must be adept in use of MS Office, particularly Excel and Word, and ideally Access or similar database to basic level, Internet and email.

Literacy and Numeracy:
Able to understand customer service business requirements

Business and Selling Skills:
Must be an excellent face-to-face and telephone communicator. Ideal background would be in business support services.


Brief description of the company

Manpower helps individuals and companies in 73 countries in the world to find their way in a floating world of work. No other agency has so much experience and proficiency. Almost 60 years on the market in the sphere of personnel services, recruitment, personnel leasing, training and consulting is a good guarantee that we can find the best solutions for you.
The company is a holder of a licence to offer recruitment services. (1721/2004 -OSS 1/2004 )

Main focus of the company's activities

Employment placement and personal consultancy

Number of employees

50-99 employees

Company address

Vysoká 32
811 06 Bratislava
ManpowerGroup Slovensko s.r.o., Lazaretská 8, Bratislava 811 08, IČO 35958898, DIČ 2022082359, IČ DPH SK2022082359
ID: 2806581   Dátum zverejnenia: 10.11.2016