Care Business Partner

MAERSK SLOVAKIA s.r.o.

Place of work
Vajnorská 100/B, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Are you looking to develop a career working closely with customers at a Global Industry Leader?

Come and join a successful, intensively growing and ambitious Maersk Line Customer Service team in Bratislava!

The Care Business Partner role reports to the Customer Service Manager and your responsibility is to own and manage the end-to-end customer experience of assigned customers. As a Care Business Partner, you should also seek continuous improvements for mutual benefit of the Customer and Maersk Line.

Key responsibilities:

• Take full responsibility and ownership of customer shipments.
• Act as a primary point of contact for customers and communicate proactively to keep customers informed at all times.
• Ensure smooth execution of the shipment lifecycle by working closely with customers and internal stakeholders.
• Engage in constructive and efficient issue resolution. This includes handling escalations and complaints.
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
• Desire to go the extra mile for the customer.
• Ability to think outside of the box and a drive of providing solutions.
• Build strong and lasting relationships through understanding their business, their service needs and drivers of success
• Actively work together with colleagues within and beyond functions and locations.
• Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
• Display accountability for customer satisfaction by owning and managing customer facing activities.

Employee perks, benefits

We offer you a unique opportunity to join Maersk Line - an established company within international shipping & logistics.

You will be an essential part of the company and get a high degree of personal responsibility.

You will be working in a truly international environment and corporate closely with colleagues throughout the world.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) and Slovak - Advanced (C1)

Personality requirements and skills

We are looking for:

• Business experience with international transport is highly desired
• Excellent interpersonal and communication skills
• Passion for Customer Service
• Pro-active person with a service oriented mindset
• Dedicated, decisive and result orientated, with a “can-do” attitude
• Strives to get it right the first time and have the ability to look ahead to avoid issues from happening
• Able to work under pressure while keeping quality in focus
• Comfortable with Change Management and capable of delivering high quality before, during and after transformation
• Good process understanding and digital proficiency
• Comfortable with working with multiple items at the same time whilst keeping quality in focus
• Well organized, efficient and effective
• An excellent team player
• Good moral compass and ability to work the Company’s values
• Fluent in English and Slovak language

Advertiser

Brief description of the company

Maersk Line is the world's largest container shipping company, serving customers all across the globe. Maersk Line has 25,000 employees across 325 offices in more than 125 countries. As a leading provider of container shipping services, Maersk Line’s mission is to provide opportunities in global commerce. Maersk Line helps customers source goods from anywhere in the world, creating efficiencies in their supply chains, and making it possible for commodities to reach new markets more quickly. Maersk Line sets the standards in ensuring continuous and consistent reliable and quality service to its customers and is regarded amongst the most reliable carriers in the world.

The Maersk Group comprises A.P. Moller - Maersk A/S and subsidiaries based in Copenhagen, Denmark. The Group employs about 89,000 people in around 135 countries across the world.

Maersk Line in Slovakia is represented by Maersk Slovakia s.r.o. that was established in 1998.

Number of employees

5-9 employees

Company address

MAERSK SLOVAKIA s.r.o.
Vajnorská 100/B
831 04 Bratislava
http://www.maersk.com

Contact

Contact person: Elzbieta Piasecka-Haas
E-mail: send CV
ID: 3357896   Dátum zverejnenia: 10.4.2018