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Communication Application Specialist
Lugera & Maklér spol.s r.o.
Place of work
Košice, Košice region
Košice, Košice region
Contract type
full-time
full-time
Start date
upon agreement
upon agreement
Information about the position
Job description, responsibilities and duties
* operating actively of the customer´s telecommunication infrastructure
* solving of incidents and service requests based on the defined processes
* processing of IMAC/R orders via remote administration
* commission of IMAC/R orders, that needs to be fulfilled onsite by the field service
* processing of changes and maintenance of Windows in coordination with the customer and the internal teams
* cooperation and controlling of external providers (Field and 3rd Level Service Provider)
* collecting accounting information as basis for customer bills
* participation on internal and external projects with a direct contact to the customer
* participation of on call duty
* direct customer communication in regards to incident, request management and projects
* solving of incidents and service requests based on the defined processes
* processing of IMAC/R orders via remote administration
* commission of IMAC/R orders, that needs to be fulfilled onsite by the field service
* processing of changes and maintenance of Windows in coordination with the customer and the internal teams
* cooperation and controlling of external providers (Field and 3rd Level Service Provider)
* collecting accounting information as basis for customer bills
* participation on internal and external projects with a direct contact to the customer
* participation of on call duty
* direct customer communication in regards to incident, request management and projects
Employee perks, benefits
* Career path building possibilities due to internal start up project in Košice
* Košice Public Transport contribution (200 EUR) after 6 months
* Meal vouchers (in amount of 4,50 EUR)
* Pension contribution possible after 6 months (3% contribution)
* 25 days of annual leave (vacation days)
* On call duty (inactive part) – 0,9958 EUR/month
* Wage compensation for weekend and public holiday – 50% contribution
* Mobile phone also for private use
* Home Office possibility_without limit (based on confidence of TL)
* New employee without experience can be part of internal Academy - monthly bootcamp
* Other development for each employee in plan (language certification, ITIL, process training, project training, technology certificates), etc.
* Košice Public Transport contribution (200 EUR) after 6 months
* Meal vouchers (in amount of 4,50 EUR)
* Pension contribution possible after 6 months (3% contribution)
* 25 days of annual leave (vacation days)
* On call duty (inactive part) – 0,9958 EUR/month
* Wage compensation for weekend and public holiday – 50% contribution
* Mobile phone also for private use
* Home Office possibility_without limit (based on confidence of TL)
* New employee without experience can be part of internal Academy - monthly bootcamp
* Other development for each employee in plan (language certification, ITIL, process training, project training, technology certificates), etc.
Information about the selection process
* Candidate is profound in storage solutions, VoIP, advanced in Microsoft technologies, e.g Skype for Business, server and telecommunication care. Interview will be held first at recruitment agency, than at the premises of employer.
Company on whose behalf the position is being filled
* Global Delivery Center in KE - centralization of all system delivery locations in EU to KE. They provide solutions that help customer to have an autonomously managed its IT systems. Delivering innovative solutions to banks and retailers.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
* Unify PBX Systems (V3 and V7)
* Trading “XPert”
* Open Scape Applications (Contact Center, Concierge, UC, Xpression etc.)
* Voice Recording (ASC-Solution)
* Video Conference Systems
* Fax Server Solution (Intercope Message Plus)
* profound knowledge in IP- and TDM phone systems
* basic knowledge/ understanding of network and firewall technologies
* basic ITIL knowledge
* willingness to business trip and for work overtime
* fluent spoken and written English
* good German skills (speak, read, write) are a plus
* Trading “XPert”
* Open Scape Applications (Contact Center, Concierge, UC, Xpression etc.)
* Voice Recording (ASC-Solution)
* Video Conference Systems
* Fax Server Solution (Intercope Message Plus)
* profound knowledge in IP- and TDM phone systems
* basic knowledge/ understanding of network and firewall technologies
* basic ITIL knowledge
* willingness to business trip and for work overtime
* fluent spoken and written English
* good German skills (speak, read, write) are a plus
Advertiser
Brief description of the company
Lugera & Maklér operates in Slovakia, Romania, Netherlands, Armenia, Poland
It's our passion to help people. Our mission statement is to constantly increase and use our ability to add value for customers, candidates, colleagues and other stakeholders!
HR services: executive search, recruitment, payroll, temporary staffing, outplacement, ACDC, trainings, conculting.
The company is a holder of a licence to offer recruitment services.
It's our passion to help people. Our mission statement is to constantly increase and use our ability to add value for customers, candidates, colleagues and other stakeholders!
HR services: executive search, recruitment, payroll, temporary staffing, outplacement, ACDC, trainings, conculting.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 3306573
Dátum zverejnenia: 9.2.2018
2018-02-09
lokalita: Košice, Košice region Pozícia: IT/Technical Support Specialist Spoločnosť: Lugera & Maklér spol.s r.o.
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