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Customer Support Officer (Ref. No.: PR/017835)

Lugera & Maklér spol.s r.o.

Place of work
Trnava region
Contract type
Start date
Salary offered (gross)
by agreement

Information about the position

Job description, responsibilities and duties

- Manage OEM customer schedules for production and service.
- Maintain & continually improve customer portal knowledge level; by regularly pursuing training for an accurate understanding of the customer portals.
- Log all issues affecting the customer portals, identify root cause and proactively pursue permanent corrective actions with all personnel involved. Ensure all issues are closed off in a timely manner.
- Ensure EDI requirements are flowing flawlessly to the ERP system.
- Monitor un-processed plans daily and initiate actions with Engineering Change Managers, Materials Manager, and Production Managers to resolve them. Ensure all timelines are accounted for.
- Maintain and investigate demand (manual and EDI to ensure accurate demand is processed in ERP system to support MPS planning).
- Ensure MMOGLE documents are submitted every year on a timely basis.
- Follow up to ensure all daily shipments are loaded and shipped in customer allowed window times and that all Customer accumulations are monitored and accurate.
- Coordinate with Business Development to complete Sales Contract Logistics Line Data and activate new sales contract lines.
- Answer tickets for customer portals on a timely basis without any delays.

Company on whose behalf the position is being filled

* International production company in automotive field.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization


Language skills

English - Upper intermediate (B2)

Computer skills - user

Microsoft Excel - advanced
Microsoft Word - advanced

Personality requirements and skills

- Master degree or Bachelor degree (Logistics or Industrial Science)
- 2-5 years of automotive experience within customer service
- Solid experience in ERP systems and understanding of supply chain principles
- Good in maintaining relationship with suppliers and production
- Familiar with TS16949 and ISO 14001
- Lean experience (5s, VSM, visuals, Standard work, etc)
- Fluent English language
- Good communication skills
- Strong analytical skills


Brief description of the company

Lugera & Maklér operates in Slovakia, Romania, Netherlands, Armenia, Poland

It's our passion to help people. Our mission statement is to constantly increase and use our ability to add value for customers, candidates, colleagues and other stakeholders!

HR services: executive search, recruitment, payroll, temporary staffing, outplacement, ACDC, trainings, conculting.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

Lugera & Maklér spol.s r.o.
Jilemnického 3
911 01 Trenčín
ID: 2742330   Dátum zverejnenia: 29.9.2016  
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