Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Are you looking for new challenges? Become IT Operations Analyst!
localhost s.r.o.
Remote work
full-time, trade licence
ASAP
From 1 900 EUR/monthFinal agreement depends on your skill-set and experience. This is the subject of a partnership agreement during the selection process.
Information about the position
Job description, responsibilities and duties
localhost, is a Košice based IT company full of talented individuals and tech enthusiasts working as one big team, making personal and company goals reality, clients satisfied and our people happy.
As the ITSM and Operations Analyst, you will manage incident escalations, track performance metrics, and collaborate with internal teams, dealers, and third-party vendors to drive resolution and continuous improvement.
What else will you do?
• Monitor dealer eSites for availability issues. Promptly follow up on unresolved incidents with active alerts. Post-resolution, confirm successful incident closure and document all actions.
• Lead the investigation and escalation of incidents, coordinating with dealers and third-party vendors to identify root causes (e.g., internal issues, maintenance, failures). Actively support the RCA process.
• Ensure the correct categorization of incidents based on RCA findings.
• Reduce Mean Time to Repair (MTTR), and ensure compliance with Service Level Agreements (SLAs).
• Assist in creating detailed incident reports and performance metrics. Provide insights to both internal teams and dealers to maintain transparency and support decision-making.
• Collaborate with cross-functional teams to continuously refine and enhance the eSites monitoring process. Update the monitoring runbook to reflect best practices and any changes to incident management procedures.
• Ensure IT Service Management processes are consistently followed, and that established SLAs are met across all support teams.
• Support other duties as assigned by ITSM Operations management.
Employee perks, benefits
• 6 extra days off: 3x localhost days and 3x sick days
• Referral bonus
• Benefit plus budget
• Financial contribution to Pension plan
• Multisport Card
• Education support (certificates, courses, trainings)
• Physiotherapist sessions once a week in the office
• Bonuses at every smashing life events
• Flexible working arrangements
• Transparent approach and communication
• Supporting your ideas
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
Experience in the position/sector
Personality requirements and skills
• 1+ years of experience in a corporate IT Operations environment, with a focus on IT Service Management (ITSM).
• Proven experience in incident management, front-line support, and incident escalation in a corporate setting.
• Hands-on experience using ServiceNow or similar ITSM software for incident management and dashboard/reporting functionalities.
• Strong understanding of ITIL V4 Foundations principles.
• Experience in front-line support roles, particularly in managing escalations and coordinating with cross-functional teams in an IT corporation environment.
• Proficiency with synthetic monitoring tools and the ability to analyze monitoring dashboards to assess performance and availability.
Best candidates will also have:
• Excellent analytical, planning, and communication skills, with the ability to articulate complex technical issues to both technical and non-technical stakeholders.
• ITIL V4 Certification or the willingness to pursue certification.
• Hands-on experience with organizational incident management, including Root Cause Analysis (RCA) and incident reporting.
Advertiser
Brief description of the company
We're not your average IT company. As a team of passionate tech experts based in Košice, we've spent the last decade empowering global and local brands alike.
Our 100+ strong team of engineers is committed to your success, constantly learning and adapting to bring you the most innovative solutions and state-of-the-art software. Whether you're a startup or an enterprise, we're your trusted partner.
Reach out today and let's shape your digital future together: [email protected]