Front Desk Manager

Lindner Hotel Gallery Central Bratislava****

Place of work
Metodova 4, Bratislava
Contract type
full-time
Start date
01.04.2020
Wage (gross)
From 1 500 EUR/month

Information about the position

Job description, responsibilities and duties

Directly supervises all Front Office personnel and ensures proper completion of all Front Office duties. Directs and coordinates the activities of the front desk and guest services.

MAIN DUTIES AND RESPONSIBILITIES
- Trains, cross –trains, and retrains all Front Office personnel
- Participates in the selection of Front Office personnel
- Schedules the Front Office shifts, supervises workload during shifts
- Handles complaints and specific customers requests
- Maintains working relationships and communicates with all departments
- Resolves guest problems quickly, efficiently, and courteously
- Ensures implementation of all hotel policies and house rules
- Monitors all V.I.P 's special guests and requests
- Reviews daily Front Office work and activity reports generated by Night Audit
- Reviews guest feedback on a daily basis
- Performs other duties as requested by management

Employee perks, benefits

• Free meals in our staff canteen
• Annual attendance bonus after the 1st year on duty
• Birthday gift voucher for shopping
• Bonus payment for special personal occasions such as weddings, child's birth, special work anniversaries
• Leisure & Fun allowance - yearly reimbursement of tickets to a concert, movie, theatre, and sport games
• In-House Experience Program for the newcomers
• Employee Referral Bonus Program
• Participation in company events such as quarterly Get Together, annual Bowling tournament, New Year's kick-off party
• Special rates for Employees and their Family&Friends

Information about the selection process

We truly value all applications, however, we are only able to meet candidates whose skills and experience closely match our requirements.

If you meet our requirements, we will contact you by phone in the coming days. Otherwise, your personal data will no longer be used in the selection process and will be in accordance with the Act No. 18/2018 Coll. on the protection of personal data deleted.

Expected date of completion of the selection process

31 March 2020 (there are still 38 more days)

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

, economic, humanities

Language skills

English - Upper intermediate (B2) and Slovak - Proficiency (C2)

Number of years of experience

5

Personality requirements and skills

We will expect from you
- proven work experience as a Front Desk Manager or a hotel front desk supervisory experience
- good organizational and multitasking abilities
- problem-solving skills
- experience in drawing up and updating handouts, procedures, work instructions and check lists to ensure that the quality standard of daily operations in all areas of the Front Office is consistently high
- proficiency in English (oral and written)

Advertiser

Brief description of the company

Lindner Hotels & Resorts.
Not just better. Different.

We are a family-managed business and proudly stand behind the services provided in our hotels with our name since 1959. At Lindner Hotels AG’s, fulfilling the individual needs of a clearly defined target group has been a proven recipe for success in the group’s corporate philosophy for long years. Our hotels precisely distinguish themselves not only from each other but from those of the competition as well through their individual character and extraordinary architecture.

We operate 34 prestigious hotels and resorts in Germany, Austria, Belgium, Switzerland, Spain, Czech & Slovak Republic.

The Lindner Hotel Gallery Central Bratislava is a modern, fresh, friendly, different, innovative & unique 4* Business & Leisure Hotel with new fresh looking 222 bedrooms and suites, three state-of-the-art equipped conference rooms, an innovative furnished restaurant, lounge and terrace and a unique bar situated on the top floor (13th) overlooking the old city and view at the famous Bratislava Castle, including Smokers Lounge and Board Room.

Number of employees

50-99 employees

Company address

Central Hotel Management s.r.o.
Metodova 4
821 08 Bratislava
http://www.lindner.de

Contact

Contact person: Mgr. Šarlota Horňáková
E-mail: send CV
ID: 3870459  Dátum zverejnenia: 13.2.2020  Základná zložka mzdy (brutto): 1 500 EUR/month