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Front Desk Manager
LINDNER HOTEL Bratislava ****
Place of work
Metodova 4, Bratislava
Metodova 4, Bratislava
Contract type
full-time
full-time
Start date
01.04.2020
01.04.2020
Wage (gross)
From 1 500 EUR/month
From 1 500 EUR/month
Information about the position
Job description, responsibilities and duties
Directly supervises all Front Office personnel and ensures proper completion of all Front Office duties. Directs and coordinates the activities of the front desk and guest services.
MAIN DUTIES AND RESPONSIBILITIES
- Trains, cross –trains, and retrains all Front Office personnel
- Participates in the selection of Front Office personnel
- Schedules the Front Office shifts, supervises workload during shifts
- Handles complaints and specific customers requests
- Maintains working relationships and communicates with all departments
- Resolves guest problems quickly, efficiently, and courteously
- Ensures implementation of all hotel policies and house rules
- Monitors all V.I.P 's special guests and requests
- Reviews daily Front Office work and activity reports generated by Night Audit
- Reviews guest feedback on a daily basis
- Performs other duties as requested by management
MAIN DUTIES AND RESPONSIBILITIES
- Trains, cross –trains, and retrains all Front Office personnel
- Participates in the selection of Front Office personnel
- Schedules the Front Office shifts, supervises workload during shifts
- Handles complaints and specific customers requests
- Maintains working relationships and communicates with all departments
- Resolves guest problems quickly, efficiently, and courteously
- Ensures implementation of all hotel policies and house rules
- Monitors all V.I.P 's special guests and requests
- Reviews daily Front Office work and activity reports generated by Night Audit
- Reviews guest feedback on a daily basis
- Performs other duties as requested by management
Employee perks, benefits
• Free meals in our staff canteen
• Annual attendance bonus after the 1st year on duty
• Birthday gift voucher for shopping
• Bonus payment for special personal occasions such as weddings, child's birth, special work anniversaries
• Leisure & Fun allowance - yearly reimbursement of tickets to a concert, movie, theatre, and sport games
• In-House Experience Program for the newcomers
• Employee Referral Bonus Program
• Participation in company events such as quarterly Get Together, annual Bowling tournament, New Year's kick-off party
• Special rates for Employees and their Family&Friends
• Annual attendance bonus after the 1st year on duty
• Birthday gift voucher for shopping
• Bonus payment for special personal occasions such as weddings, child's birth, special work anniversaries
• Leisure & Fun allowance - yearly reimbursement of tickets to a concert, movie, theatre, and sport games
• In-House Experience Program for the newcomers
• Employee Referral Bonus Program
• Participation in company events such as quarterly Get Together, annual Bowling tournament, New Year's kick-off party
• Special rates for Employees and their Family&Friends
Information about the selection process
We truly value all applications, however, we are only able to meet candidates whose skills and experience closely match our requirements.
If you meet our requirements, we will contact you by phone in the coming days. Otherwise, your personal data will no longer be used in the selection process and will be in accordance with the Act No. 18/2018 Coll. on the protection of personal data deleted.
If you meet our requirements, we will contact you by phone in the coming days. Otherwise, your personal data will no longer be used in the selection process and will be in accordance with the Act No. 18/2018 Coll. on the protection of personal data deleted.
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
humanitné,ekonomické
Language skills
English - Upper intermediate (B2) and Slovak - Proficiency (C2)
Number of years of experience
5
Personality requirements and skills
We will expect from you
- proven work experience as a Front Desk Manager or a hotel front desk supervisory experience
- good organizational and multitasking abilities
- problem-solving skills
- experience in drawing up and updating handouts, procedures, work instructions and check lists to ensure that the quality standard of daily operations in all areas of the Front Office is consistently high
- proficiency in English (oral and written)
- proven work experience as a Front Desk Manager or a hotel front desk supervisory experience
- good organizational and multitasking abilities
- problem-solving skills
- experience in drawing up and updating handouts, procedures, work instructions and check lists to ensure that the quality standard of daily operations in all areas of the Front Office is consistently high
- proficiency in English (oral and written)
Advertiser
Brief description of the company
Lindner Hotel Group is a family-run hotel company based in Düsseldorf and a portfolio of over 30 hotels in seven European countries.
We run two high-quality hotel brands, both of which stand for enjoyment and warmth: Lindner Hotels & Resorts and me & all hotels. The Lindner Hotels & Resorts are individual business and resort hotels with outstanding service. Our me & all hotels are characterized by their boutique character, innovative technology and casual flair.
As part of its internationalization and growth path, the Lindner Hotel Group is entering into a strategic cooperation with Hyatt Hotels Corp. The majority of Lindner properties will gradually become part of the JdV by Hyatt collection, a brand that represents vibrant, independent hotels that are reflections of their surroundings.
We run two high-quality hotel brands, both of which stand for enjoyment and warmth: Lindner Hotels & Resorts and me & all hotels. The Lindner Hotels & Resorts are individual business and resort hotels with outstanding service. Our me & all hotels are characterized by their boutique character, innovative technology and casual flair.
As part of its internationalization and growth path, the Lindner Hotel Group is entering into a strategic cooperation with Hyatt Hotels Corp. The majority of Lindner properties will gradually become part of the JdV by Hyatt collection, a brand that represents vibrant, independent hotels that are reflections of their surroundings.
Number of employees
25-49 employees
ID: 3870459
Dátum zverejnenia: 13.2.2020
2020-02-13
lokalita: Bratislava Pozícia: Accommodation Manager, Hotel manager, Operations Manager, Receptionist Spoločnosť: LINDNER HOTEL Bratislava ****
Základná zložka mzdy (brutto): 1 500 EUR/month