Reservations agent

Lindner Hotel Gallery Central Bratislava****

Place of work
Metodova 4, Bratislava
Contract type
full-time
Start date
01.12.2018
Basic wage component (gross) and other rewards
from 850,00 € gross

Information about the position

Job description, responsibilities and duties

• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate

Employee perks, benefits

- Special rates for Employees and their Family&Friends
- Free staff meals
- Other interesting benefits of L!NDNER Hotels & Resorts

Information about the selection process

The right candidate will be expected to be communicative with client-oriented approach.
Speaking fluent English is a "must".

Expected date of completion of the selection process

30 November 2018 (there are still 16 more days)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Hospitality industry, Administration

Language skills

English - Upper intermediate (B2) and Slovak - Advanced (C1)

Personality requirements and skills

• operational experience in reservations is advantage
• knowledge about tourism desirable
• solid commercial/business administration knowledge
• solid negotiation skills with customers/partners
• good general user knowledge of IT applications (especially MS Office), OPERA system- advantage

Advertiser

Brief description of the company

Lindner Hotels & Resorts.
Not just better.
Different.

We are a family-managed business and proudly stand behind the services provided in our hotels with our name since 1959. At Lindner Hotels AG’s, fulfilling the individual needs of a clearly defined target group has been a proven recipe for success in the group’s corporate philosophy for long years. Our hotels precisely distinguish themselves not only from each other but from those of the competition as well through their individual character and extraordinary architecture.

We operate 34 prestigious hotels and resorts in Germany, Austria, Belgium, Switzerland, Spain, Czech & Slovak Republic.

The Lindner Hotel Gallery Central Bratislava is a modern, fresh, friendly, different, innovative & unique 4* Business & Leisure Hotel with new fresh looking 222 bedrooms and suites, three state-of-the-art equipped conference rooms, an innovative furnished restaurant, lounge and terrace and a unique bar situated on the top floor (13th) overlooking the old city and view at the famous Bratislava Castle, including Smokers Lounge and Board Room.

Number of employees

50-99 employees

Company address

Central Hotel Management s.r.o.
Metodova 4
821 08 Bratislava
http://www.lindner.de

Contact

Contact person: Mgr. Šarlota Horňáková
E-mail: send CV
ID: 2076241   Dátum zverejnenia: 8.11.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   from 850,00 € gross