Junior UX Researcher

A UX Researcher is a curious individual who advocates for customer needs while building a product or service. They bring together business, product, technology, and people. As a UX Researcher at LB*, you will plan, design, and carry out research activities with customers to help teams get a deep understanding of the people who use a product or service.

This deep understanding can take place during:
✱ 1. Discovery: where researchers explore the problem space, with the help of generative research techniques, and map out the business and technical context.
✱ 2. Delivery: where researchers help find solutions to the problems and evaluate them, through methods such as user testing.

Projects at LB* take place in a collaborative agile environment, where you will be part of a multidisciplinary team, cooperating with both colleagues and stakeholders during all phases of the product lifecycle.

As a UX Researcher, you do not necessarily need to be a great wireframer or prototyper, but it is important to help design solutions, by clearly framing customer needs and ideating solutions either visually or textually.

What the job entails

On your day-to-day as a UX Researcher, you will perform the following activities:
✱ Planning: Based on the project's context and goals, come up with a research plan to gather insights that help validate assumptions, find problems worth solving and inform design solutions.
✱ Execute & analyze research: Conduct research methods with confidence and collect insights systematically.
✱ Communicate research insights: Convey research insights clearly for a diverse audience (e.g. designers, developers, PMs, stakeholders, etc.), to raise their chance of impacting the product or service.
✱ Research management: Manage people and resources needed for the effective execution of user research.
✱ Customer profiling: Create profiles that help build empathy within your team while designing and talking about customers.
✱ Concepting & ideation: Transform customer and business insights into design solutions with the purpose of achieving a specific goal.
✱ Testing & validation: Together with designers, evaluate solutions to make sure they are solving problems, improving the customer experience, and creating business value.

Opportunities

LB* has a diverse client portfolio including automotive, telecommunication, government, banking, insurance, among others. Upon joining our team, you will have the opportunity to work with organizations around the globe, honing your research skills as you integrate a multidisciplinary project team.

You will also be part of our internal UX Community together with other researchers and interaction designers. Besides growth opportunities in projects, you may also benefit from dedicated mentoring from peers, and even try your hand at other expertises in our design process such as interaction design, content design, visual design, and product management.


At LB*, we are guided by collective common sense. We don't have any work benefits because we just don't need them. Why? Because all of this is already part of our DNA:

✱ As much paid vacation as you want. Your colleagues, not your boss, will approve it, and you don't have to prove it to anyone.
✱ Everything you need for work we can provide you with, as long as you don't break it - phones, computers, iPads, etc.
✱ We all share the company's quarterly profit, which definitely won't go unnoticed.
✱ Everyone manages their own working time.
✱ We talk about things openly, just like we do right now. No bullsh*t.
✱ We provide great room for development in what you want to do. We will support you with time and money.
✱ Parties and teambuilding sessions? Get ready for our strobe light and steam machine.
✱ We drink non-traditional coffee and traditional tea.
✱ We are Greta-friendly, we hold swap events, and we use a minimum of paper, which is also recycled.
✱ We work from home and the office. Based on our mood and our needs.

If you are up for the challenge, drop us an email at [email protected] and make sure to include:
✱ A cover letter explaining why you are interested in becoming a UX Researcher at LB*.
✱ Your CV.
✱ A portfolio is appreciated, but not mandatory.