Customer service specialist - Value Chain Management (m/f/d)

LEONI Wiring Systems Slovakia, spol. s r.o.

Place of work
Trenčín
Contract type
full-time
Wage (gross)
From 1 200 EUR/monthMonthly salary starting from 1200 EUR brutto + Target agreements every year

Information about the position

Job description, responsibilities and duties

  • Receive customer logistics complaints and distribute to the relevant complaint owner
  • Monitor processing of customer logistics complaints, incl. monitoring of deadlines to provide feedback to customers and escalate in case of deviations
  • Support complaint owner to crate and execute the root cause analysis and action plan to resolve customer complaints
  • Manage customer communication for logistics customer claims, incl. activities to reject / avoid and/or close customer logistic claims
  • Continuously track status and cost ownerships of all customer logistics complaints
  • Support logistics network global services to prepare claim of customer complaint costs to external logistics service providers
  • Allocate customer debit note / customer invoices related to customer logistics claims to relevant owner, considering predefined status and cost ownership
  • Monitors value chain customer satisfaction for LEONI plants and ADCs and coordinates actions in case of deviations
  • Create and update reporting on customer logistics claims and evaluation and evaluation inside area of responsibility
  • Contributes to improve customer relationship
  • Supports the implementation of value chain relevant customer specific requirements and monitor adherence in all organizational units
  • Supports the customer packaging management process
  • Monitors actual cots & implements actions to reach costs target.

Employee perks, benefits

  • Opportunity to work in an international global team,
  • flexible working time,
  • possibility to work from home office,
  • worldwide carrier opportunities,
  • extra 4 days off.

Information about the selection process

Apply online or send your CV to [email protected]. We are looking forward to meeting you.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Customer service

Language skills

English - Upper intermediate (B2) and German - Intermediate (B1)

Other knowledge

Microsoft Office - Basic
Environmental management - Beginner

Driving licence

B

Number of years of experience

2

Personality requirements and skills

  • MS Office
  • English language, fluently speaking and writing
  • Basic knowledge of German language – advantage
  • Determined and result oriented person
  • Ability to meet deadlines and work in a dynamic environment
  • Ability to work independently and proactively
  • Ability to understand complex busines drivers, produce high-quality analytics and communicate results effectively.

Advertiser

Brief description of the company

Leoni is a global provider of products and solutions for energy and data management in the automotive sector and other industries. The value chain encompasses wires, optical fibers, standardized cables and special cables through to custom-developed wiring systems and related components as well as services. As an innovation partner and solutions provider, Leoni supports its customers with pronounced development and systems expertise. The market-listed group of companies employs about 95,000 people in 27 countries and generated consolidated sales.

Number of employees

1000 and more employees

Contact

Contact person: Ing. Patrik Lukáč
Tel.: +421910925454
E-mail: send CV
Follow LEONI:
ID: 4180781  Dátum zverejnenia: 12.10.2021  Základná zložka mzdy (brutto): 1 200 EUR/month
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