Global Account Customer Fulfillment Representative (Ref. No.: 62534)

who are we looking for

• 1-3 years of experience in customer / sales support or back office administrative positions
• PC literate, with ability to work with various software packages (e.g. MS Office, SAP knowledge is an advantage).
• Fluent English (oral and written)
• Positive attitude, strong customer care skills
• Confident communicator
• Good time and task management
• Ability to learn and adapt
• Analytical thinking

What we offer:
• You will interact directly with Lenovo customers
• You will become part of a stable team
• We enable you to work with many different cultures
• We give you opportunity to work in a role with bigger variety of tasks

Required education

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

what will you do

In this position, you will be a focal point for our Global Account customers, in order to support them with their post-sales questions and issues.

• Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
• Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
• Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
• Respond to all requests in a professional and timely manner

other information

Place of work:
Salary offer (gross):
Base gross monthly salary from 1100 EUR, depending on experience + variable part
Start date:
upon agreement
Contract type:

what we offer

healthcare and well-being
work - life balance
bonus system

about Lenovo

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.

ID: 884608   Dátum zverejnenia: 9.10.2018   Základná zložka mzdy (brutto) a ďalšie odmeny:   Base gross monthly salary from 1100 EUR, depending on experience + variable part