Sr Sales Ops Specialist

Proven track record in a similar role
Willingness to work on public holidays as needed to serve sales and partners Globaly
Strong communication skills and ability to work cross-departments
Fluent in English, other languages are an advantage
Strong knowledge of the sales systems
Good knowledge of Excel
Knowledge of other systems (Windchill, ECC, etc.) is an advantage.

vysokoškolské I. stupňa
vysokoškolské II. stupňa
vysokoškolské III. stupňa

Anglický jazyk - Stredne pokročilý (B2)

Key Responsibilities:

Operate the L1 Helpdesk on Dynamics365, LBP, LPH, and CRM sales systems
Handle emails, phone calls & live chats and RM HelpDesk tickets on related sales - LPH/LBP/Dynamics365/CRM - systems
Guide users in system access & navigation, deal registrations, bids, and partner registration
Resolve issues in cases within time-to-close targets
Raise IT tickets, if needed, for next-level resolution, and cooperate with IT to get resolution on time
Satisfy/Delight customers in their Helpdesk experience
Problem-solving
Deal with hard partners
Share new issues and case resolutions and putting them to knowledgebase
Provide feedback for further improvements
Propose process changes to improve efficiency
Support system enhancements by testing functionalities, developing/delivering training and executing deployment

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.