Premier Support Quality Assurance Specialist

- Fluency in German and English is required, both written and spoken.
- Advanced knowledge of Windows Operating Systems and Microsoft products.
- Strong expertise in quality assurance processes, with a keen eye for detail and the ability to see multiple perspectives.
- Proven ability to conduct audits and assessments effectively, documenting findings and driving corrective actions.
- Experience in giving feedback, meaningful guidance and coaching individuals for performance improvement.
- 4+ years of experience in Client Technical Support roles, preferably within IT Services or a call center environment.

Follow-up/Higher Professional Education

English - Upper intermediate (B2) and German - Upper intermediate (B2)

We are seeking an experienced and dynamic professional for the role of Quality Assurance Specialist. This position plays a critical role in ensuring our technical support team delivers exceptional service by upholding the highest standards of quality and providing robust training.

You will be working in a growing international team and report to Premier Training and Quality Assurance Manager.


Job Responsibilities:

Quality Assurance

- Develop, implement, and maintain quality assurance protocols to ensure consistent, high-quality service delivery.
- Conduct regular audits and evaluations to ensure compliance with company standards and industry regulations.
- Monitor and assess team deliverables, documenting quality levels against established benchmarks.
- Identify areas for improvement, collaborate with relevant teams, and implement -corrective actions to drive performance enhancements.
- Prepare comprehensive reports on quality metrics, identifying trends and recommending solutions for continuous improvement.
- Act as a quality advocate, promoting best practices and fostering a culture of excellence within the team.


Coaching & Feedback

- Provide constructive feedback to team members to help address performance gaps and enhance skills.
- Offer one-on-one coaching sessions to support continuous improvement.
- Collaborate with management to identify coaching opportunities and assist in addressing specific team needs.
- Collaborate with trainer and develop tailed training based on individual and team needs.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.