Inside Sales Support Representative

University education (Bachelor's degree)
University education (Master's degree)

Sales Support

English - Upper intermediate (B2) or French - Intermediate (B1)

The Inside Sales Support Representative will support a specific dedicated EMEA region and interact with ISG Sales teams (60%), internal customers (e.g. pricing, order management – 30%) and external customers / Lenovo Business Partners (10%). This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting sellers to offload them from Administrative and non-customer facing activities. The role is instrumental for increasing our Sellers efficiency and focus on our customers.

Responsibilities include:
- Contract Creation, Validation of terms and conditions, Contract Registration
- Proposal and Price Quotes Creation
- Solution Design / Configuration
- Scope of work Preparation
- Process Education and New Tools Testing
- Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel…
- Audit ready documentation creation and storage maintenance

Requirements:

- The Sales Support Representative will have excellent contract language / creation background, teaming skills, quality improvement, and organization skills. Also, this candidate is able to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution.

Other requirements include:

- Strong written and verbal English and preferably French language and this role will cover French market.
- At least 2-3 years of experience in Customer Service service, back office or sales support is an advantage
- Strong PC Background (Word, Excel, Power BI, etc)
- Customer Satisfaction and Customer Escalation Management
- Strong ability to gather, analyze, monitor and document data
- Exceptional interpersonal and relationship management skills, facilitation and collaboration skills
- Team player who is highly motivated & detail oriented
- Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / project

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.