Service Readiness Sr. Specialist

who are we looking for

Required education

vysokoškolské I. stupňa

Jazykové znalosti

Anglický jazyk - Pokročilý (C1)

what will you do

In this role, you will develop and execute the service readiness strategy and support plan to create a frictionless product/service experience for customers, ensuring that they can intuitively use our products/services without needing to reach out for help.

- Collaborate with offering marketing owner, service enablement and delivery teams
- Act as customer facing expert to provide details of service delivery challenges to the offering owner and service stakeholders
- Create and manage service enablement and readiness requirements to the various service stakeholders
- Performs operational business analysis, identifies root causes, and develops recommendations/ solutions to drive business improvements.
- Designs and Documents current and future detailed business processes to support the services organization.
- Represents Services Operations on product or solution core teams and provides guidance on the services value chain and best practices on business processes.
- Utilizes technical and business skills to lead complex cross-functional activities that drive continuous services business growth.
- Maintains knowledge and expertise of enhancements and new functionality within service delivery platforms.


Requirements

- Knowledge of service offering development and service delivery
- Familiar with project management and lean six sigma methology
- Strong communication and negotiation skills across a variety of audiences.
- Demonstrated ability to influence cross-functional stakeholders and work collaboratively to execute joint plans.
- Customer experience, customer journey, customer first thinking
Demonstrates an in-depth understanding of key Services’ operational policies, processes, and methodologies applicable to project management.
- Proficiency of warranty, service delivery processes, tools and technologies (Contact Centers, Parts, CRM, Service Tools, Repair processes, warranty entitlement, Self-Support, Assisted-Support)
- Ability to create clear and accurate diagrams that represent the current and desired states of the business processes.

other information

Place of work:
Landererova 12, Bratislava, Slovensko (Pozícia umožňuje občasnú prácu z domu)
Salary offer (gross):
1 750 EUR/mesiacBase gross monthly salary starts from 1.750 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.
Contract type:
plný úväzok

what we offer

healthcare and well-being
development
work - life balance
bonus system

about Lenovo

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.

ID: 4859282  Dátum zverejnenia: 19.6.2024  Základná zložka mzdy (brutto): 1 750 EUR/mesiac