Customer Service Coordinator (Maternity Cover)

who are we looking for

Required education

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

what will you do

This role, SMO (Services Management Office) will provide Service Coordination and assist the Service Delivery Manager deliver an efficient service to Lenovo Managed Services customers.

***Please note: This is a maternity cover contract.***

Responsibilities:
Oversee installation and setup of Desktop, Laptop and Tablet devices
Management of incidents and requests for DaaS customers
Monitoring and managing inventory levels
Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers
Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
Invoicing the customer and vendor for services delivered
Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity
Ensure customer satisfaction at all times
Processing Orders for New devices, re-deploying devices
Prepare documentation to record and track SLA performance and other reporting requirements
Provides technical feedback on process issues to improve overall service delivery
What we expect from You:

3+ years of operational experience in a technology field or IT related field is required
Fluent in English Language & Communication Skills
Proven experience in a customer operations role, preferably in a demanding environment.
Analytical mindset with the ability to prioritise busy workload
Proficiency in customer relationship management (CRM) software, order management systems, and other relevant tools.
Knowledge of e-commerce and supply chain processes is desirable

Base gross monthly salary starts from 1.850 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.

What Lenovo can offer you:
3 sick days per year
Additional vacation days
100% sick leave compensation up to 2 months per year
A broad selection of soft and hard skills trainings and individual mentoring
1:1 contribution to the Third Pillar Pension System
Home office flexibility upon team agreement

You will report to SSG (Solutions & Services Group) organization structure.

SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

other information

Place of work:
Lenovo (Slovakia) s.r.o., Landererova, Old Town, Slovakia, Bratislava (Job with occasional home office)
Salary offer (gross):
1 850 EUR/monthBase gross monthly salary starts from 1.850 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.
Contract type:
full-time

what we offer

healthcare and well-being
development
work - life balance
bonus system

about Lenovo

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.

ID: 4848974  Dátum zverejnenia: 6.6.2024  Základná zložka mzdy (brutto): 1 850 EUR/month