Customer Service Coordinator With German Language

University education (Bachelor's degree)
University education (Master's degree)

English - Advanced (C1) and German - Advanced (C1)

This role, SMO (Services Management Office) will provide Service Coordination and assist the Service Delivery Manager deliver an efficient service to Lenovo Managed Services customers.

Responsibilities:
Oversee installation and setup of Desktop, Laptop and Tablet devices
Management of incidents and requests for DaaS customers
Monitoring and managing inventory levels
Working on escalations from the customers supporting teams, as well as specific cases identified by the Premier Technical Support Team and Technical Account Managers
Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
Invoicing the customer and vendor for services delivered
Develop knowledge of Lenovo product range and internal processes, identify tools and automation opportunities to improve productivity
Ensure customer satisfaction at all times
Processing Orders for New devices, re-deploying devices
Prepare documentation to record and track SLA performance and other reporting requirements
Provides technical feedback on process issues to improve overall service delivery

What we expect from You:
3+ years of operational experience in a technology field or IT related field is required
Fluent in English & German Language & Communication Skills
Proven experience in a customer operations role, preferably in a demanding environment.
Analytical mindset with the ability to prioritise busy workload
Proficiency in customer relationship management (CRM) software, order management systems, and other relevant tools.
Knowledge of e-commerce and supply chain processes is desirable.

Base gross monthly salary starts from 1.850 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.

What we offer:
Healthcare and well-being
Healthcare in private medical center, fully paid sick leave, paid bonus sick days, fitness programs & sports packages, health days on site, discounts to gyms, yoga on site, extra contribution to meal card

Work - life balance
Extra vacation days, flexible working hours, service awards, home office, work & life coaching on site, massages on site, contribution to wedding and childbirth

Development
Soft skills and hard skills trainings, special development programs for both individual contributors and potential team leaders / people managers, language courses on site, internal rotation program, financial contribution to external language courses

Bonus system
Motivating performance bonus system, financial bonus for referring a friend, notebook for personal use, company mobile based on seniority level

Community life (CSR)
Volunteering & charity events, diversity and LGBT events, initiatives for seniors, children, people with disabilities, animals, “women in leadership”

You will report to SSG (Solutions & Services Group) organization structure.
SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.