Customer Fulfilment Representative
who are we looking for
• Bachelor degree (experience could make education less important)
• English - fluent oral and written
• German (nice to have)
• 1 year experience in similar field/environment
• Proactive, independent and responsible
• Work under pressure
• English - fluent oral and written
• German (nice to have)
• 1 year experience in similar field/environment
• Proactive, independent and responsible
• Work under pressure
Required education
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
what will you do
No matter what team you’re a part of, joining us you can create real impact.
Come & join our Customer Operations team. You will report to the Customer Ops Manager.
About the role:
Customer Fulfillment Representative owns the communication with Commercial accounts and is responsible for all Order management aspects. You will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business.
You will manage customer service on a daily basis and placing all the necessary information and reports in the database. You are the first point of contact for internal departments and act as an agent for support of salesmen and customers - for all questions regarding order status.
These are your detailed responsibilities:
• Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
• Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
• Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
• Respond to all requests in a professional and timely manner
Come & join our Customer Operations team. You will report to the Customer Ops Manager.
About the role:
Customer Fulfillment Representative owns the communication with Commercial accounts and is responsible for all Order management aspects. You will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business.
You will manage customer service on a daily basis and placing all the necessary information and reports in the database. You are the first point of contact for internal departments and act as an agent for support of salesmen and customers - for all questions regarding order status.
These are your detailed responsibilities:
• Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
• Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
• Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
• Respond to all requests in a professional and timely manner
other information
Place of work:
Landererova 12, Bratislava, Slovakia (Job with occasional home office)
Salary offer (gross):
1 400 EUR/monthBase gross monthly salary from minimum 1400 EUR and above, depending on experience + variable part 12% of your annual earnings
Start date:
ASAP
Contract type:
full-time
what we offer
healthcare and well-being
development
work - life balance
bonus system
about Lenovo
Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.
Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.
Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.
ID: 4806440
Dátum zverejnenia: 12.4.2024
2024-04-12
lokalita: Bratislava Pozícia: Administrative Worker, Official Spoločnosť: Lenovo (Slovakia) s.r.o.
Základná zložka mzdy (brutto): 1 400 EUR/month