EMEA ISG Premier Support Engineer

vysokoškolské I. stupňa
vysokoškolské II. stupňa

Anglický jazyk - Pokročilý (C1)

Lenovo is seeking an EMEA Premier Support Engineer to join our Infrastructure Solutions Group (ISG).

Proficiency in English and one of the following languages—German, French, Spanish, or Italian—is required.

Your Key Responsibilities will be:

- Serve as the primary point of contact for ISG hardware, software, and overall problem resolution.
- End-to-end case management.
- Provide live call center technical support using multiple systems, including phone, chat and eTicketing.
- Interface and collaborate with peer Geo Level 1 agents, Level 3 OEM agents, and hardware and software development teams.
- Ownership of all software, hypervisor, configuration, infrastructure, and usability issues
- Resolve complex, collaborative calls working with Level 3 teams and - Hardware/Software development teams, as well as hardware problem determination and hardware services delivery providers
- Maintain outstanding customer satisfaction scores, with the professional communications and soft skills necessary to defuse difficult customer situations and work to problem resolution


Requirements:

- 3+ years of direct contact center experience in similar Intel and AMD based hardware environments.
- Prior experience as a Level 2 contact center agent
- Experience troubleshooting from a solution level for appropriate data collection (logs) and isolation: architectural level and interfaces between component and the data flow
- Shift assignment plus weekend and holiday coverage may be required.

Additional / Preferred Skills are Technical knowledge of VMware, Microsoft, Red Hat and SUSE operating systems; Microsoft: MCSA and MCSE certifications (server operating systems, infrastructure, and cloud); VMware: VCP-DCV, VCIX-DCV strongly preferred; Red Hat: RHCSA, RHCE, RHCA (Datacenter, Cloud, High Availability); SUSE: SCA, SCE, CLP, Rancher; Nutanix: NCA, NCP-MCI, NCM-MCI; Containers: Rancher, Kubernetes, Docker, Tanzu; Hyperconverged Technologies: Nutanix, Azure, VSAN, etc.

Base gross monthly salary starts from 1.750 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.