ECommerce CX & Ops Lead

- Minimum 5-7 years business experience in an e-commerce environment essential, preferably in technology or consumer electronics
- English spoken & written
- Passionate about CX; experience in customer experience / customer satisfaction required.
- You think analytically and systematically, ability to analyse data problems through multiple systems.
- Detail-oriented with good project management, organizational, and analytical skills vital.
- Ability to balance and prioritise multiple projects and initiatives.
- A good understanding of web systems is advantageous.
- You will have excellent PC and Microsoft Office skills

Follow-up/Higher Professional Education

Are you naturally organized and have an ability to effectively manage complex and dynamic environments. Our EMEA eCommerce team is looking for a CX & Ops Lead to help in the day to day management of a dynamic ecommerce business across the EMEA Geo. This role is based in Bratislava and offers a flexible working environment, you will have an ability to work independently and be an integral part of the evolving eCommerce team in Lenovo globally.


You'll be responsible for:

- Leading the day-to-day priorities of the CX team
- Helping lead the day-to-day management of the CX & Ops team.
- Helping the team analyse customer experience satisfaction feedback to identify and prioritise customer pain points and develop plans to address root cause issues.
- Manage CX improvement projects and priorities.
- Work with extended and vendor teams to implement short, medium, and long-term customer experience improvements.
- Assist in driving operational efficiency with continuous process review and improvements.
- Lead the team to deliver a best in class customer experience for EMEA eCommerce pre and post-purchase
- CX champion and evangelist within eCom team and with wider stakeholders promoting the importance of CX, sharing results and best practice on a regular basis to ensure whole team have CX front of mind

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.