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Resident Operations Support Engineer
who are we looking for
Required education
vysokoškolské I. stupňa
Jazykové znalosti
Anglický jazyk - Pokročilý (C1)
what will you do
The Resident Operations Support Engineer is assigned to T-systems account. There is potential for hybrid/home office working conditions. You will report to our Professional Services Senior Manager.
This position will be considered to open on remote contract so visiting office in Bratislava is not mandatory.
What You will do:
Understand customer setup and customer infrastructure
Be point of contact and interface to the customer for Lenovo cloud infrastructure operational support
Assist and contribute to the resolution of daily operational challenges just like but not limited to:
Troubleshooting
Lenovo support ticket management
Mediate between Lenovo support and the operations teams
Provide knowledge transfers and trainings to improve operational excellence.
Help with ad-hoc non-operational support related requests (troubleshooting, updates, advices or clarifications) and provide actions plans.
Increase positive customer experience with Lenovo products and services
Provide findings and recommendations to improve customer’s service experience, service delivery metrics, and desired services outcomes
Provide status updates to assigned PM and support status reviews
Team up with Lenovo delivery and support functions
IT Technical skills we require:
Virtualization platform – VMware
Troubleshooting and tuning VMware ESXi hosts/servers
Experience with Firmware, ESXi patching
SW/HW overview
Experience with vendor support (case opening, handling…)
vSAN
Advantages:
General overview of Windows, Linux, Network, Storage
VMware Cloud Foundation overview
NSX
This position will be considered to open on remote contract so visiting office in Bratislava is not mandatory.
What You will do:
Understand customer setup and customer infrastructure
Be point of contact and interface to the customer for Lenovo cloud infrastructure operational support
Assist and contribute to the resolution of daily operational challenges just like but not limited to:
Troubleshooting
Lenovo support ticket management
Mediate between Lenovo support and the operations teams
Provide knowledge transfers and trainings to improve operational excellence.
Help with ad-hoc non-operational support related requests (troubleshooting, updates, advices or clarifications) and provide actions plans.
Increase positive customer experience with Lenovo products and services
Provide findings and recommendations to improve customer’s service experience, service delivery metrics, and desired services outcomes
Provide status updates to assigned PM and support status reviews
Team up with Lenovo delivery and support functions
IT Technical skills we require:
Virtualization platform – VMware
Troubleshooting and tuning VMware ESXi hosts/servers
Experience with Firmware, ESXi patching
SW/HW overview
Experience with vendor support (case opening, handling…)
vSAN
Advantages:
General overview of Windows, Linux, Network, Storage
VMware Cloud Foundation overview
NSX
other information
Place of work:
Práca z domu
Salary offer (gross):
2 600 EUR/mesiacBase gross monthly salary starts from 2600 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.
Contract type:
plný úväzok
what we offer
healthcare and well-being
development
work - life balance
bonus system
about Lenovo
Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.
Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.
Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.
ID: 4741500
Dátum zverejnenia: 6.5.2024
2024-05-06
lokalita: Práca z domu Pozícia: IT/Technical Support Specialist Spoločnosť: Lenovo (Slovakia) s.r.o.
Základná zložka mzdy (brutto): 2 600 EUR/mesiac