APOS Outsourcing Manager (Maternity Cover)

vysokoškolské I. stupňa

Anglický jazyk - Pokročilý (C1)

This position is a maternity cover valid until September 2024.

We are seeking an Outsourcing Manager to join our global APOS team and lead our outsourcing strategy, partnership identification, and on-going management. These teams will be integrated with the internal sales teams and motions to accelerate the services renewals and upsell business. As a result, our ideal candidate will be able to balance long term views with short term achievements. The leader will be required to develop the strategy, present it to executives and front-line teams, and then drive sales outcomes through an outsource partner. The role requires deep business, sales, and operational knowledge to lead virtual teams at Lenovo and the partner.

The ideal candidate earns trust through performance and relationship building, thinks strategically and analytically about business challenges, has experience in managing outsourced Sales teams (driving results and operational execution) and has an analytic background to assist the APOS Sales teams in meeting its business objectives. The candidate will be a self-starter with a bias towards independent problem solving, a passion for identifying and eliminating bottlenecks, and has the foresight to anticipate business needs. The ideal candidate will thrive in a fast-paced and innovative environment, will be able to manage through ambiguity and complexity, and constantly seek ways to invent and simplify business processes. Organization, strong judgment, and the ability to activate plans are all essential to success in this role.

This position will work with stakeholders supporting the extended APOS Services organization, such as Sales, Service Operations, Business Development, Marketing, Business Transformation, IT, and the Partner team. The individual must have the ability to communicate effectively across multiple technical and non-technical business units, as well as across other geographies. Current and ongoing work spans the following areas: Achieving revenue margin and efficiency targets, operational process improvements and coordination with operations teams, driving Indirect Specialist Teams, Channel Warranty Improvement via Vendors and End to End creation and growth of necessary APOS selling partnerships.


What You will do:

Outsourcing

Help to develop Outsourcing Partnerships and stand up a sales team(s) with specific roles (queue, relationship, channel)
Create on-going operational cadence & KPI’s
Partner with geography hardware and services sales teams to ensure seamless customer experience
Manage (weekly, monthly, quarterly) performance outcomes

Sales team KPI’s – opportunity coverage, call metrics, close rates, quality
Opportunity forecasting & planning
Sales insights and outcome management
GTM programs for the outsource sales teams – Campaigns, upsell programs, etc.
Proactively work with business leaders on outcomes and corrective action plans
End-to-end process engagement

Sales opportunity & quota alignment
Facilitate sales and sales support requirements / hand-offs
Drive sales productivity and efficiencies
Provide inputs & requirements for sales tools enhancements

What we expect from You:

Bachelor's degree in computer science, business, or a related field
5+ years of sales and outsourcing experience
Strong presentation skills
Proven ability to stand up, manage and drive results with Outsourcing Partners
Project Management background
Proven ability to solve problems creatively
Familiarity with project management software tools, methodologies, and best practices
Experience seeing projects through the full life cycle
Excellent analytical skills
Strong interpersonal skills and extremely resourceful
Proven ability to complete projects according to outlined scope, budget, and timeline

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.