Technical Training Coordinator

vysokoškolské I. stupňa

Anglický jazyk - Pokročilý (C1)

As an integral member of the EMEA Customer Engagement Center (CEC) team you would act as the key focal point for the technical training programs of all CEC locations across EMEA.

Responsibilities:

Deliver technical trainings to CEC and repair vendors across EMEA.
Build individual candidate training file, ensuring the recording of evaluation and examination results, and remaining compliant to all data privacy requirements
Full responsibility for developing and delivery of a training program focussed on new product introduction
Regular review of worldwide online trainings and customizing to satisfy EMEA needs
Gather quality inputs from other Lenovo functions. Develop and deliver trainings to address respective gaps in the business.
Ensure a key focus on customer centricity
CEC system trainings
Development of troubleshooting guidelines and knowledge articles.
Close cooperation with other functions within Lenovo services, mainly CEC team, L2/3 Technical support teams, spare parts organisation, quality and customer care.


Experience & Skills:

3-5 Years’ experience in developing and delivering of trainings and education in a technical environment
Exceptional communication and presentation skills.
Knowledge of call centre environment is an advantage
Competence in written and spoken English is essential. Fluency in another European language would be an advantage.
Awareness & ability of communicating in a multi-cultural environment
Solid knowledge about networking technologies both wired and wireless. Certification would be an advantage.
Software problem determination skills.
Experience with Lenovo TVT tools, PC tablet, Linux, Android OS, Server support, HW and SW testing experience is an advantage
Logical and methodical approach in addressing issues.
Proficient in the use of Corporate Desktop Software Applications, Outlook, PowerPoint, Word, Excel.

Education/Training:
Degree or equivalent in an I.T. discipline would be preferred but not as important as a proven track record in the relevant areas of experience.

Other Requirements:
Travel would be required up to 25%

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.