Sr. Sales Ops Specialist

- Proven track record in a similar role
Willingness to work on public holidays as needed to serve sales and partners WW
- Strong communication skills and ability to work cross-departments
- Ability to work independently and prioritize workload
- Good written and spoken business English
- Strong knowledge of the sales systems is nice to have
- Good knowledge of Excel
- Knowledge of other systems (Windchill, ECC, etc.) is an advantage

Follow-up/Higher Professional Education

English - Upper intermediate (B2)

As an L1 Helpdesk Operator for Sales Systems, you will be responsible for providing technical support to Lenovo Sales and Business partners. You will operate the L1 Helpdesk on Dynamics365, LBP, LPH, and CRM sales systems, handling emails, phone calls, and live chats, and resolving issues within time-to-close targets. You will also cooperate with IT to ensure timely resolution. You will share new issues and resolutions with the knowledge base, provide feedback for further improvements, and participate in system enhancements by testing functionalities and delivering training.


Your responsibilities:

- Operate the L1 Helpdesk on Dynamics365, LBP, LPH, and CRM sales systems
- Handle emails, phone calls & live chats and RM HelpDesk tickets on related sales - LPH/LBP/Dynamics365/CRM - systems
- Guide users in system access & navigation, deal registrations, bids, and partner registration
- Resolve issues in cases within time-to-close targets
- Raise IT tickets, if needed, for next-level resolution, and cooperate with IT to get resolution on time
- Satisfy/Delight customers in their Helpdesk experience
- Problem-solving and dealing with hard partners
- Share new issues and case resolutions and put them to knowledgebase
- Provide feedback for further improvements
- Propose process changes to improve efficiency
- Support system enhancements by testing functionalities, developing/delivering training and executing deployment

You'll report to Sales Ops Manager.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.