Junior Customer Fulfilment Representative

University education (Bachelor's degree)

English - Upper intermediate (B2)

As a Customer Fulfillment Representative, you will own the communication with Commercial accounts and will be responsible for all Order management aspects.
You will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business.

You will proactively manage customer service on a daily basis and will be responsible for placing all the necessary information and reports in the database. You will be the first point of contact for internal departments and serve as an agent for support of salesmen and customers – for all questions regarding order status and must ensure adequate professional communication of high quality.
At the same time, you will provide newcomer training and take action to constantly improve the process as required.


You will be part of a local team and report directly to the Customer Operations Manager


In this position, you will:

Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
Respond to all requests in a professional and timely manner



Apply if you have:

Bachelor's degree;
Advanced English skills - any additional language skills will be considered an advantage;
2 years of previous experience in a customer-related position;

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.