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Junior Customer Fulfilment Representative
who are we looking for
Required education
University education (Bachelor's degree)
Language skills
English - Upper intermediate (B2)
what will you do
As a Customer Fulfillment Representative, you will own the communication with Commercial accounts and will be responsible for all Order management aspects.
You will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business.
You will proactively manage customer service on a daily basis and will be responsible for placing all the necessary information and reports in the database. You will be the first point of contact for internal departments and serve as an agent for support of salesmen and customers – for all questions regarding order status and must ensure adequate professional communication of high quality.
At the same time, you will provide newcomer training and take action to constantly improve the process as required.
You will be part of a local team and report directly to the Customer Operations Manager
In this position, you will:
Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
Respond to all requests in a professional and timely manner
Apply if you have:
Bachelor's degree;
Advanced English skills - any additional language skills will be considered an advantage;
2 years of previous experience in a customer-related position;
You will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business.
You will proactively manage customer service on a daily basis and will be responsible for placing all the necessary information and reports in the database. You will be the first point of contact for internal departments and serve as an agent for support of salesmen and customers – for all questions regarding order status and must ensure adequate professional communication of high quality.
At the same time, you will provide newcomer training and take action to constantly improve the process as required.
You will be part of a local team and report directly to the Customer Operations Manager
In this position, you will:
Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
Respond to all requests in a professional and timely manner
Apply if you have:
Bachelor's degree;
Advanced English skills - any additional language skills will be considered an advantage;
2 years of previous experience in a customer-related position;
other information
Place of work:
Lenovo (Slovakia) s.r.o., Landererova 12, 811 09 Staré Mesto, Slovakia, Bratislava (Job with occasional home office)
Salary offer (gross):
1 350 EUR/monthVariable part 12% of your annual earnings.
Contract type:
full-time
what we offer
healthcare and well-being
development
work - life balance
bonus system
about Lenovo
Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.
Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.
Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.
ID: 4590492
Dátum zverejnenia: 30.5.2023
2023-05-30
lokalita: Bratislava Pozícia: Administrative Worker, Official, Back Office Specialist, Call Operator, Client officer, Customer Support Specialist Spoločnosť: Lenovo (Slovakia) s.r.o.
Základná zložka mzdy (brutto): 1 350 EUR/month