Software Support Specialist

• Fluent English

• Basic hardware knowledge desirable

• High School diploma

• Genesys knowledge desirable

• Zoho knowledge desirable

• Call center experience is preferred

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

English - Advanced (C1)

We are looking for a Software Support Specialist, within Customer Care & on Device Marketing Team. You will report to the Sr. Manager Customer Care & on Device Marketing.

These are your detailed responsibilities:

• Duties include assisting customers with any technical issues (portal issues, log in issues, technical issues, error message enquiries, escalations, etc.) or enquiries about usage of our software products.

• Answer enquiries about licensing, product upgrades, etc., re-direct customers to correct departments within Lenovo with other concerns.

• Software support agents will go through a thorough 1 month training program in all software supported, handling L1 tickets and evolving into management of L2 tickets by the end of training. Further training will be provided as the team grows and the portfolio of supported titles grows.

• Current titles supported LanSchool Classic, LanSchool Air, Netfilter, Netfilter+, Lenovo Device Manager, Lenovo Device Intellingence and Norton.

Software support agents will work in a fast-paced, results-oriented environment.

Working hours will be Monday through Friday (holidays included) from 9 am to 6 pm., and may vary depending on time zone of market being serviced.

This is an opportunity to enter the technology world as a full time agent working in a professional environment full of growth and advancement opportunities.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.