ISG Services Sales Support Representative & Claims Analyst / suitable also for fresh graduates

- 1+ years of contract administration experience
- Macro Skills (nice to have)
- Reporting and analysis skills
- Customer Satisfaction and Customer Escalation Management
- Strong ability to gather, analyze, monitor, and document data
- Experience in resolving financial disputes
- Strong written and verbal English
- German communication skills nice to have
- Interpersonal and relationship management skills
- Flexibility to work in a fast-paced environment and manage multiple concurrent tasks

Follow-up/Higher Professional Education

English - Upper intermediate (B2)

We are currently recruiting a Sales Support Representative, who will play a key role in supporting our sales teams across EMEA and optimizing our services sales processes, The candidate will be responsible to understand the end-to-end systems used to create and manage the maintenance contracts and support day-to-day activity in those systems.

The Sales Support & Claims team is crucial for Lenovo in order to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your carrier, use your potential, influence the processes set up, communicate in foreign languages daily, and get a sense of Lenovo's business.

We are looking for proactive people who do not like a routine at work. The team supports the EMEA region and this role will cover the German market, so the German language can be an advantage and any other language is a plus.

Interactions: The team will interact with Sales teams (40%), internal customers (e.g. Pricing, Order Management, Marketing, Project Managers, and Developers – 20%), and external customers / Lenovo Business Partners (40%) This position is dedicated to meeting the expectations of internal and external customers.

Responsibilities include:

- Contract Creation
- Validation of terms and conditions
- Contract Maintenance
- Contract Renewals
- Contract Registration
- Proposal and Price Quotes Creation
- Solution Design / Configuration
- SOW Preparation
- Audit-ready documentation creation and storage maintenance
- Analyzing and solving financial claims
- Improving systems and processes

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.