Public Web Representative

• Bachelor degree (experience could make education less important)

• Multiple language ability is preferred- English and French or English and German or English and Italian - fluent oral and written

• 1+ year experience in relative field or Supply chain

• Solid execution and act with sense of urgency

• Proactive, independent

• Work under pressure

University education (Bachelor's degree)

English - Advanced (C1) or German - Advanced (C1) or French - Advanced (C1) or Italian - Advanced (C1)

We are looking for a Customer Representative to help support a new e-Commerce team. You will report to the Public Web Manager.

These are your detailed responsibilities:

• Reviewing online payment (like credit card, Paypal) orders to prevent fraud, while providing a great customer experience

• Full support Sales and Customer service teams to resolve all customer requests related to online payment order, like address changes, reroutes, reshipments, cancellations, fraud reports

• Ensure fraud issue to be identified and resolved within agreed SLA/ quantity of cases

• Respond and report fraud chargeback disputes received through online payment acquirers

• Close loop communication for all internal and external customer in a professional and timely manner

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.