Premier Technical Support Specialist with Hungarian language

• 3+ years of experience in Client Technical Support roles
• Experience within IT Services and Working with Field Service Providers
• Working Knowledge on Windows Operating Systems and MS Products
• Technical Knowledge on client (Notebook, Desktop, & Tablets)
• Business Fluent Slovak, English and Hungarian

What we offer you:

• An open and stimulating environment within one of the most forward thinking IT companies
• Flat structures and fast decision-making processes
• A modern and flexible way of working to combine personal and professional life, working from home
• An international team with a high focus on Gender Diversity
• Attractive compensation package

We are dynamic, flexible organization with plenty opportunities for individual to explore different aspects within supply chain, depending on persons skills and interest.

Follow-up/Higher Professional Education

English - Advanced (C1) and Slovak - Advanced (C1) and Hungarian - Advanced (C1)

This a technical role within the Lenovo’s Premier Technical Support team based in Slovakia. In this role you will be delivering best in class support to Lenovo’s Premier Support customers in Central, South East and Eastern Europe. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported issues within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with remarkable case management, follow-up and customer communication.

Day-To-Day Tasks:

• Assist customers and field engineers by diagnosing issues remotely through effective troubleshooting and isolation
• Identifies the cause of hardware / software faults and provides a solution
• Resolve over phone or email or onsite via parts and engineer dispatch
• Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution
• Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with other technical team members when relevant
• Monitors own ‘open case’ workload and drives to closure

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.