Premier Technical Support Specialist With Hungarian Language

University education (Bachelor's degree)
University education (Master's degree)

Hungarian - Advanced (C1) or English - Advanced (C1)

This is a technical role within the Lenovo’s Premier Technical Support team based in Bratislava, Slovakia. In this role you will be delivering best in class support to Lenovo’s Premier Support customers. Over phone and email, you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up, and customer communication.

In this role, you will be based in our Bratislava office with our Premier Technical Support team and directly reporting to Technical Support Manager.

Day-To-Day Tasks:

- Assists Premier support customers from Hungary, Slovakia, Czech Republic and other Eastern European countries and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
- Identifies the cause of hardware / software faults and provide a solution
- Maintain exceptional case notes and follow set out processes
- Resolve over phone or email or onsite via parts and engineer dispatch
- Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.
- Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
- Provides input on recurring customer problems and shares that information with other technical team members when relevant.
- Monitors own ‘open case’ workload and drives to closure.

Position Requirements:

- Experience within IT Services and Working with Field Service Providers
- Proven ability to troubleshoot both hardware (primarily) and software across client products (notebooks, desktops, tablets)
- Knowledge of Windows Operating Systems and MS Products
- A positive can-do attitude with exceptional time management skills, adjusting workloads to rapidly changing priorities
- Pro-active attitude and willingness to learn
- Effective communication skills able to demonstrate active listening at all levels - written and verbal
- Ability to multitask, prioritize own workloads and keep within set out SLA’s
- Business fluent Hungarian and English language is a must, Czech/Slovak language as an advantage

Want to hear more on Premier Support? Have a look at what our teams says on Premier Support: https://www.linkedin.com/feed/update/urn:li:activity:6695987880864571392/

What Lenovo can offer You:

- An open and stimulating environment within one of the most forward-thinking IT companies
- Opportunities for career development & growth
- Access to trainings for personal development
- An international team with a high focus on Gender Diversity
- Attractive compensation package and Performance based rewards

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.