EMEA PSPD Vendor Manager

Position Requirements

• Experience in partner channel management, deep understanding of the partner business, ability to develop best solution for the Customer
• Experience in Services Sales, ability to identify opportunities to sell Lenovo products and Services

University education (Bachelor's degree)
University education (Master's degree)

English - Advanced (C1)

This EMEA Partner Sold Partner Delivered Vendor Manager role is primarily a delivery and operations role, but also contains relationship management and discovery of new opportunity. Interacting with the Lenovo Service Partners, managing relationships and performance and to provide guidance, governance and reporting on performance KPIs. This activity will include, monitoring and tracking performance metrics, identifying trends where Service Partners are on or off track and ensuring adequate plans in place to consistently met performance targets.

This role reports to EMEA Service Delivery Director based in Bratislava.


Responsibilities:

• Bridge the gap between delivery and sales to support the growth of Lenovo Services within the partners business.
• Direct partner engagement to assure combined business excellence.
• Review performance KPIs on a weekly, monthly, and quarterly basis
• Identify any off-track areas and drive recovery
• Ensure Service Providers adhere to agreed training and certification programs
• On-board any new Providers; ensuring education of program expectations and KPI tracking
• Identify performance improvement opportunities
• Drive consistent BMS meetings and MBR reviews
• Work with sales teams on new partner opportunities
• Maintain and manage good working relationships with partners
• Ensure adherence to scope of works deliverables to end customers via partners

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.