EMEA Tablet & 3rd Party Services Support Manager

University education (Bachelor's degree)
University education (Master's degree)

As a Tablet & 3rd Party Service Manager, you will work on customer engagement, service model design, EMEA delivery team cooperation to ensure service readiness in targeting regions/countries. In this role, you will work continuously on service performance improvement both on CX and cost by EMEA Delivery and function team engagement and cooperation.

You will report to Director of Services Enablement & Techincal Engineering.


The successful candidate will be a person who is good at:

Project Management skills
Active mindset, visionary ideas & organizational Strength, and know how to deliver
Good competitor analysis skills, be creative and can execute
Cross-functional communication and coordination
Working under pressure and timeline
Collaboration with remote teams and enjoying culture diversity

Responsibilities:

Responsible to work against KPI agreements with overall goals of increasing efficiency and effectiveness of service delivery, cooperate with WW service NPI PM to ensure new tablet product E2E service readiness deliverables are managed effectively
Ensure effective ownership, communication, coordination, and facilitation of support service activities between the EMEA delivery team and Contact Center teams on Lenovo Tablet service issue handling including customer complain, Quality issue, parts supply issue, etc.
Investigate competitors and assess service delivery model by EMEA markets for tablet and specific consumer or commercial electrical products, design service models with both cost efficiency and customer experience balancing
Work as service support manager on 3rd party service enablement, including local customers’ request assessment, global account engagement, EMEA regional service team cooperation, project management, etc.

Basic Qualifications:

5+ years of working experience in the industry
Bachelor’s degree in Mechanical, Computer Science, Technical or Business discipline, Engineering preferred
Excellent English both in writing and verbal communication

Preferred Qualifications:

Technical service/technical management
Experience with Six Sigma tools and Lean techniques
Ability to think and act both strategically and tactically
Proven track record of taking ownership and driving results in a cross-functional environment
Bias for action and ability to juggle multiple projects

Skill Sets:

Be sensitive on new technology trend and customer service innovation opportunities
Good project management capability and strong driving force
Good communication skill
Rich knowledge of PC/Mobile Internet technology
Relative finance knowledge preferred

Base gross monthly salary from minimum 2.250 EUR and above, depending on experience + variable part 12% of your annual earnings.

What we offer:
An open and stimulating environment within one of the most forward-thinking IT companies
3 sick days per year
Additional vacation days
100% sick leave compensation up to 2 months per year
A broad selection of soft and hard skills trainings and individual mentoring
1:1 contribution to the Third Pillar Pension System
Home office flexibility upon team agreement

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.