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ISG Sr. Inside Sales Support Representative with German language
who are we looking for
• Strong written and verbal English/ German language. Role will cover German market.
• 3+years of experience in Customer Service service, back office or sales support is an advantage
• Strong PC Background (Word, Excel, etc)
• Customer Satisfaction and Customer Escalation Management
• Strong ability to gather, analyze, monitor and document data
• Exceptional interpersonal and relationship management skills
• Facilitation and collaboration skills
• Must be a team player who is highly motivated & detail oriented
• Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / project
• 3+years of experience in Customer Service service, back office or sales support is an advantage
• Strong PC Background (Word, Excel, etc)
• Customer Satisfaction and Customer Escalation Management
• Strong ability to gather, analyze, monitor and document data
• Exceptional interpersonal and relationship management skills
• Facilitation and collaboration skills
• Must be a team player who is highly motivated & detail oriented
• Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / project
Required education
Follow-up/Higher Professional Education
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
what will you do
The Inside Sales Support Representative will support a specific dedicated EMEA region and interact with ISG Sales teams (60%), internal customers (e.g. pricing, order management – 30%) and external customers / Lenovo Business Partners (10%). This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting sellers to offload them from Administrative and non-customer facing activities. The role is instrumental for increasing our Sellers efficiency and focus on our customers.
Responsibilities include:
• Contract Creation
• Validation of terms and conditions
• Contract Maintenance
• Contract Renewals
• Contract Registration
• Proposal and Price Quotes Creation
• Solution Design / Configuration
• Scope of work Preparation
• Process Education and New Tools Testing
• Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel…
• Audit ready documentation creation and storage maintenance
Responsibilities include:
• Contract Creation
• Validation of terms and conditions
• Contract Maintenance
• Contract Renewals
• Contract Registration
• Proposal and Price Quotes Creation
• Solution Design / Configuration
• Scope of work Preparation
• Process Education and New Tools Testing
• Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel…
• Audit ready documentation creation and storage maintenance
other information
Place of work:
Landererova 12, Bratislava, Slovakia (Job with occasional home office)
Salary offer (gross):
1 700 EUR/monthBase gross monthly salary from minimum 1700 EUR and above, depending on experience + variable part 12% of your annual earnings
Contract type:
full-time
what we offer
healthcare and well-being
development
work - life balance
bonus system
about Lenovo
Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.
Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.
Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.
ID: 4356086
Dátum zverejnenia: 12.9.2022
2022-09-12
lokalita: Bratislava Pozícia: Administrative Worker, Official, Contract Manager, Customer Support Specialist, Helpdesk Operator Spoločnosť: Lenovo (Slovakia) s.r.o.
Základná zložka mzdy (brutto): 1 700 EUR/month