OEM Sr. Inside Sales Support Representative with German language

who are we looking for

• University education
• Minimum 3-5 year working experience in similar position and/or proven track of succeeding in the role

Soft skills:

• Strong communication skills
• Passion for IT and Technologies & Good overview about Lenovo product portfolio
• Self-starter, able to work independently as well as part of a collaborative team
• Manage multiple concurrent tasks / projects / priorities
• Ability to quickly grasp complex systems, procedures
• Customer facing skills, both by phone and e-mail
• Customer Satisfaction and Customer Escalation Management
• Identification and understanding of customer needs
• Ability to adapt to cultural differences
• Highly motivated individual with proactive approach, driven for results
• Ability to identify improvement areas and implement changes
• Structured and Stress resistant person

Language Requirements:

• Fluent German (spoken and written)
• Fluent English (spoken and written)

Technical Skills:

• Ability to work with various software packages (MS Office) - Advanced
• Experience with Sales processes and back office administration- nice to have

If your experience looks a bit different from what we’ve identified, but you feel you’d still be the best match for the role, we’d like to hear from you and get to know you better.

Required education

Follow-up/Higher Professional Education

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

what will you do

We are looking for Senior Inside Sales Support Representative with German language to support our sales team in their day-to-day agenda and back-office tasks.

The Inside Sales Support Representative will support a specific dedicated EMEA region and interact with Sales teams (60%), internal customers (e.g. pricing, order management - 30%) and external customers / Lenovo Business Partners (10%).

Your responsibilities will include:

- Interlock with assigned Sales Reps to process quote renewals, aligning the quantities and prices, and manage them through the approval process
- Onboarding of new tasks & tools to help to increase sales facing time
- Define efficiencies in our processes and tools and implement them
- Contract management (creation, validation, maintenance, etc.)
- Interlock with functional teams (pricing team, logistics, CF, COR team)
- Interlock with finance regarding approvals and credit note creation for returned goods
- Support of other administrative tasks related to ad-hoc tasks to assist sales productivity
- Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance
- Business Partner/End Customer Support: Act as a single point of contact for selected BPs and End customers on some pre and post sales queries related to validity of products on contracts, ordering, logistics & services related questions.

other information

Place of work:
Landererova 12, Bratislava, Slovakia (Job with occasional home office)
Salary offer (gross):
1 600 EUR/monthBase gross monthly salary from minimum 1600 EUR and above, depending on experience + variable part 12% of your annual earnings
Contract type:

what we offer

healthcare and well-being
work - life balance
bonus system

about Lenovo

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.

ID: 4320408  Dátum zverejnenia: 2.6.2022  Základná zložka mzdy (brutto): 1 600 EUR/month