Services Sales Support Representative & Claims Analyst

The Services Sales Support Representative & Claims Analyst will have excellent contract language/creation background, teaming skills, quality improvement, and organization skills. We need somebody who will be able to demonstrate the ability to manage priorities and demonstrate a strong aptitude for critical thinking and problem resolution.

Other requirements included:
- 1+ year of contract administration experience
Strong PC Background (Word, Excel, etc)
- Customer Satisfaction and Customer Escalation Management
- Strong ability to gather, analyze, monitor, and document data
- Good written and verbal communication skills in English + any other languages are beneficial: German / French / Spanish / Italian
- Exceptional interpersonal and relationship management skills
- Facilitation and collaboration skills Must be a team player who is highly motivated & detail oriented
- Flexibility to work in a fast-paced environment and manage multiple concurrent tasks/projects/priorities

Follow-up/Higher Professional Education

English - Upper intermediate (B2)

We are currently recruiting a Sales Support representative & Claims Analyst, who will play a key role in supporting our sales teams across EMEA and optimizing our services sales processes, together with claims processing. The candidate will be responsible to understand the end to end systems used to create and manage service contracts and support day to day activity in those systems.

The Sales Support & Claims team is crucial for Lenovo in order to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your carrier, use your potential, influence the processes set up, communicate in foreign languages on a daily basis, and to get the sense of Lenovo business.

We are looking for pro-active people who do not like a routine at work. The team supports the EMEA region, and we are looking for candidates with the following language combination: English + any other language is welcome.

Interactions: The team will interact with Sales teams (40%), internal customers (e.g. pricing, order management – 20%), and external customers / Lenovo Business Partners (40%) This position is dedicated to meeting the expectations of internal and external customers.

Responsibilities include:
- Contract Creation
- Validation of terms and conditions
- Contract Maintenance
- Contract Renewals
- Contract Registration
- Proposal and Price Quotes Creation
- Solution Design / Configuration
- SOW Preparation
- Audit ready documentation creation and storage maintenance

Organization
You will report to Operations Manager.

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.