Smart Collaboration Inside Sales Support Representative – Focused Markets

Position Requirements:
- University education
- Minimum 3-5 year working experience in similar position and/or proven track of succeeding in the role

Soft skills:
- Strong communication skills
- Passion for IT technology and supporting customers
- Self-starter, able to work independently as well as part of a collaborative team
- Manage multiple concurrent tasks / projects / priorities, ability to work on cross departments
- Ability to quickly grasp complex systems, procedures
- Customer facing skills, both by phone and e-mail
- Customer Satisfaction and Customer Escalation Management, Identification and understanding of customer needs
- Detail oriented and enjoy working with data series
- Ability to adapt to cultural differences
- Highly motivated individual with proactive approach, driven for results
- Ability to identify improvement areas and implement changes
- Structured and Stress resistant person

Language Requirements:
- Fluent English (spoken and written) mandatory
- Fluent French, German or any Nordics language (spoken and written) preferred

Technical Skills:
- Ability to work with various software packages (MS Office) - Advanced
- Experience with Sales processes and back-office administration- nice to have

If your experience looks a bit different from what we’ve identified, but you feel you’d still be the best match for the role, we’d like to hear from you and get to know you better.

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

English - Upper intermediate (B2)

We are looking for Inside Sales Support Representative to support our Smart Collaboration Sales Team in EMEA region in their day-to-day agenda and back office tasks and interact with Sales teams, Internal customers (e.g. finance teams, order management) and External customers / Lenovo Business Partners. Building strong relationship and supporting sellers to offload them from administrative and non-customer facing activities. The role is instrumental for increasing our Sellers efficiency and focus on our customers.

Your responsibilities will include:
- Collaborate with a group of Sales and Business Development Representatives in different regions to support their day to day selling efforts
- Support Sell through activities, channel capacity planning as well as providing proactive follow-up, information and overall support on selected distributor and reseller accounts
- Interlock with the BDM teams to process new orders and create sell through promotions
- Interlock with Business Partner Support Operations to check on incentive payments and proactively inform distributors and resellers on their performance through out the quarter
- Monitor POT in your assigned regions and resolve issues, accordingly, placing FOC (Free of Charge) orders
- Connect with finance regarding approvals, Credit Note creation and pricing issues
- Participate in weekly collaborative planning calls and meetings
- Direct support on selected Accounts
- Tender support and Certifications
- Reporting activities
- Help with Change requests (replacements of components in CTOs)

Lenovo is a company in a constant state of creation. Here, you'll architect your own career, pioneer new ideas and master new skills.

Lenovo Slovakia employs more than 25 nationalities and is the biggest shared service center in Lenovo Group.

Our people share a common aspiration to be the very best. Whether serving our customers, working together as a team or contributing to the community, we are working to build unique company.